Strange Desktop Service Error Pop-Up -- is it a spoof?
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I just ended a strangely unproductive chat session with support about a message I received on boot-up:
Now, this looks for all the world like a spoof to me. The weird bit is the sentence in the middle: "By clicking 'Send Report', Adobe will receive crash report from you." That sounds like something written by someone with a very limited command of English, which is typical of scammer e-mails and spoof contacts of other sorts that I get all the time.
I contacted Adobe to ask if their "crash report" alert windows do indeed contain this sentence. Couldn't get them to understand that I was not trying to diagnose the cause of a crash but was trying to figure out whether this message was likely to have come from Adobe. If it isn't from Adobe, I'm worried that I may have some sort of malware issue. But it may just be that whoever wrote this simply isn't a very good writer, and I'd hate to spend a bunch of time trying to chase down the cause if the cause is indeed just some little wrinkle in Adobe Desktop Service. All of my products are working fine.
Does anyone have any idea whether this popup actually matches a genuine Adobe notification?
Thanks,
Kurt
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Open Event Viewer and check under Windows Logs > Application.
Check whether the event was generated at the same time you got the pop up.
Also check for Fault module details
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Well, I seem to have had an event recorded for "AdobeARMservice" about then, but nothing else that's identifiably Adobe.