Stuck in trial loop

[royk44272579]

I've downloaded and installed Creation Cloud as well as Illustrator. Whenever I launch Illustrator it gives me these instructions to start the free trial, which I've already done. Any solution?

[kglad]

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[royk44272579]

Not quite the problem I'm having. I'm trying to use the trial version, but starting the trial doesn't start the trial

[kglad · Accepted solution]

there's nothing easy (eg, you can reformat your hd, reinstall your os and then start a trial) that you can do to correct that on the problematic computer.  you can start a trial on another computer.

here's more info (that may or may not be helpful), https://helpx.adobe.com/x-productkb/global/trial-software-expired-early.html