Copy link to clipboard
I already have a subscription but it's saying subscribe
start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html
if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html
below are solutions some users reported:
if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html
if that fails, change the install location
in the future, to find the best place to post your message, use the list here, https://community.adobe.com/
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.
<moved from using the community>
Thank you for writing to us. Happy to help!
We have checked your account and we see that you do not have any active subscription under the email address associated with the community.
Please check if you may have signed up with Adobe using an alternate email address.
Please log in to the Adobe account and you should be able to see all the active plans.
Since, this is a community forum, we would request you to contact our Customer Support team and you will get all the help you require in order to resolve the issue.
We are happy to share the link that can help you to connect with the Adobe Customer support via chat.
If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network
Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.
Hope the information was helpful to you. Please let me know if you have any further questions.