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Suddenly my subscription is gone.

New Here ,
Dec 01, 2020 Dec 01, 2020

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I activated a one Year Subscription via Product Key. It worked and said that I can use CC until October 2021. Now I try to open Photoshop and it says I have no Subscription.

Afterwards I login into my Adobe account on Chrome and see, that I dont have ANY Subscription anymore. There is none in my billing history or any trace of any subscription anywhere.

I cant contact the Hotline because i dont have a subscription anymore ._. HELP

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Activation , Creative Cloud , New user

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correct answers 1 Correct answer

LEGEND , Dec 03, 2020 Dec 03, 2020

To both @Kayziel  and @Reffean5EF9 

 

If you did not buy the subscription from Adobe Directly or from an Verified Authorized Adobe Reseller and you did not pay somewhere around the Full Cost, maybe a slight discount, of the 1 year subscription price (You got it Dirt Cheap) then what you bought was Counterfeit and has now been Deactivated for that reason.

 

You will need to actually BUY a real siubscription to continue using the Adobe software.

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LEGEND ,
Dec 01, 2020 Dec 01, 2020

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Where did you buy the product key, and may I ask what it cost? Is it All Apps, or just the Photography Plan?

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New Here ,
Dec 03, 2020 Dec 03, 2020

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i have the same problem 😕

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LEGEND ,
Dec 03, 2020 Dec 03, 2020

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Please answer the same important questions, Reffean. "Where did you buy the product key, and may I ask what it cost? Is it All Apps, or just the Photography Plan [or something else]?"

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Community Expert ,
Dec 03, 2020 Dec 03, 2020

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You could still try talking to someone at Adobe through the online chat as below:
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to get connected with an actual person.

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LEGEND ,
Dec 03, 2020 Dec 03, 2020

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To both @Kayziel  and @Reffean5EF9 

 

If you did not buy the subscription from Adobe Directly or from an Verified Authorized Adobe Reseller and you did not pay somewhere around the Full Cost, maybe a slight discount, of the 1 year subscription price (You got it Dirt Cheap) then what you bought was Counterfeit and has now been Deactivated for that reason.

 

You will need to actually BUY a real siubscription to continue using the Adobe software.

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New Here ,
Mar 11, 2021 Mar 11, 2021

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i have the same probelm but i bought it off the adobe creative cloud platform so im confused on why this is even happening 

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Community Expert ,
Mar 11, 2021 Mar 11, 2021

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Adobe Employee ,
Aug 10, 2023 Aug 10, 2023

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Kayziel, sorry you are unable to open Photoshop, but there are no active memberships under the e-mail address you used to post to this public discussion forum. Please make sure to log in under the account that has an active membership. If you continue to encounter problems, then see https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html for additional solutions that can allow you to use Photoshop with an active subscription.

 

If you need help locating the account with an active membership or have billing questions about the previously canceled membership, then click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a private chat session with a member of our support team.

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