• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Suggestion to Adobe: make uninstall CC app more accessible

Explorer ,
Apr 17, 2017 Apr 17, 2017

Copy link to clipboard

Copied

I couldn't find a suitable category in the "contact us" section to email Adobe about this, so I'm putting my suggestion here.

I think there should be a link to the uninstall app on the CreativeCloud page of member profile, along with the options to upgrade a free account or open a new CC account, etc. It seems to me that would be a standard fair business practice under any circumstance, but especially in the circumstance that the CreativeCloud desktop app cannot be removed by normal uninstall procedure (in Windows 10, anyway).

It's not common that programs can't be uninstalled except with a special application. it's very common that system messages don't offer any help with getting the job done.

adobeccproblem.gif

See what I mean? The fact is, there were no CC apps on my computer at the time.

TOPICS
Creative Cloud

Views

388

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 17, 2017 Apr 17, 2017

Copy link to clipboard

Copied

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 17, 2017 Apr 17, 2017

Copy link to clipboard

Copied

Thank you, kglad. I didn't find all the rest of the stuff to do because I was asking only one question. Since it's complicated beyond what (I think) most people could imagine, it seems even more important to put it all together like you did in a place people expect to find it: their CC account page.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 17, 2017 Apr 17, 2017

Copy link to clipboard

Copied

you can make suggestions here, Feature Request/Bug Report Form but even the simplest reorganization of adobe's content is a major ordeal likely to cause more problems than benefits.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 22, 2017 Apr 22, 2017

Copy link to clipboard

Copied

Go to

Local disk(C:) progrm file(x86) > adobe > adobe creative cloud > utils > uninstall adobe creative cloud

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 22, 2017 Apr 22, 2017

Copy link to clipboard

Copied

LATEST

Thank you.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines