system update required

New Here ,
Dec 05, 2021 Dec 05, 2021

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trying to install  illustrator and i get this error. i see on adobe page the solution is to change the registry but i dont know how to do that?

 

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION]
"Acrobat.exe"=dword:00002af8
"AASIapp.exe"=dword:00002af8
"AcroLicApp.exe"=dword:00002af8
"AcroRd32.exe"=dword:00002af8
"Adobe Extension Manager CS6.exe"=dword:00002af8
"AdobeCaptivate.exe"=dword:00002af8
"FlashBuilder.exe"=dword:00002af8
"Aero.exe"=dword:00002af8
"AfterFX.exe"=dword:00002af8
"Bridge.exe"=dword:00002af8
"Character Animator.exe"=dword:00002af8
"Dimension.exe"=dword:00002af8
"Fireworks.exe"=dword:00002af8
"Illustrator.exe"=dword:00002af8
"InDesign.exe"=dword:00002af8
"InCopy.exe"=dword:00002af8
"lightroom.exe"=dword:00002af8
"Lightroom.exe"=dword:00002af8
"Adobe Media Encoder.exe"=dword:00002af8
"Muse.exe"=dword:00002af8
"Photoshop.exe"=dword:00002af8
"Adobe Prelude.exe"=dword:00002af8
"Adobe Premiere Pro.exe"=dword:00002af8
"Adobe Premiere Rush.exe"=dword:00002af8
"xd.exe"=dword:00002af8
"Creative Cloud.exe"=dword:00002af8
"Adobe Presenter.exe"=dword:00002af8
"RoboHelp.exe"=dword:00002af8
"FrameMaker.exe"=dword:00002af8
"Fresco.exe"=dword:00002af8
"Adobe Extension Manager CC.exe"=dword:00002af8
"ExtendScript Toolkit.exe"=dword:00002af8
"Scout.exe"=dword:00002af8
"Animate.exe"=dword:00002af8
"Adobe Audition.exe"=dword:00002af8
"Dreamweaver.exe"=dword:00002af8


[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION]
"Acrobat.exe"=dword:00002af8
"AASIapp.exe"=dword:00002af8
"AcroLicApp.exe"=dword:00002af8
"AcroRd32.exe"=dword:00002af8
"Adobe Extension Manager CS6.exe"=dword:00002af8
"AdobeCaptivate.exe"=dword:00002af8
"Aero.exe"=dword:00002af8
"AfterFX.exe"=dword:00002af8
"Bridge.exe"=dword:00002af8
"Character Animator.exe"=dword:00002af8
"Dimension.exe"=dword:00002af8
"FlashBuilder.exe"=dword:00002af8
"Fireworks.exe"=dword:00002af8
"Illustrator.exe"=dword:00002af8
"InDesign.exe"=dword:00002af8
"InCopy.exe"=dword:00002af8
"lightroom.exe"=dword:00002af8
"Lightroom.exe"=dword:00002af8
"Adobe Media Encoder.exe"=dword:00002af8
"Muse.exe"=dword:00002af8
"Photoshop.exe"=dword:00002af8
"Adobe Prelude.exe"=dword:00002af8
"Adobe Premiere Pro.exe"=dword:00002af8
"Adobe Premiere Rush.exe"=dword:00002af8
"xd.exe"=dword:00002af8
"Creative Cloud.exe"=dword:00002af8
"Adobe Presenter.exe"=dword:00002af8
"RoboHelp.exe"=dword:00002af8
"FrameMaker.exe"=dword:00002af8
"Fresco.exe"=dword:00002af8
"Adobe Extension Manager CC.exe"=dword:00002af8
"ExtendScript Toolkit.exe"=dword:00002af8
"Scout.exe"=dword:00002af8
"Animate.exe"=dword:00002af8
"Adobe Audition.exe"=dword:00002af8
"Dreamweaver.exe"=dword:00002af8

 

how do i do this??

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LEGEND ,
Dec 05, 2021 Dec 05, 2021

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Which Adobe page exactly? Please give link. 

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New Here ,
Jan 17, 2022 Jan 17, 2022

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Hi,
I had a problem with Captivate recently asking me to sign in and saying the operating system is out of date and the support page (Update your operating system to work with Adobe apps)was less than helpful, my IT guys helped me with this link: Adobe Captivate: Your browser or operating system is no longer supported., although specifically for Captivate, it might help a bit more for your Illustrator.

But for the registry entries:
Open Registry Editor (use the search bar next to Start to find it) and go to the following location:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\ FEATURE_BROWSER_EMULATION]

Add new registry entries by right clicking, selecting new and select “DWORD (32-bit) Value”.

Type in “Set-up.exe” to replace “New Value #1”. Double click on this entry and change the value from “0” to “2af8”, ensure “Hexadecimal” is selected and click “OK”

 

Repeat this process for the registry entries “AASIapp.exe” and “Illustrator.exe” (if that is the application you are having trouble with, I had to use "AdobeCaptivate.exe".
Check that you also have the registry entries: “Acrobat.exe” and “AcroLicApp.exe”


Go to the following location and repeat the process of adding the 3 new DWORD entries:

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Internet Explorer\Main\FeatureControl\ FEATURE_BROWSER_EMULATION]

Hope this helps or you got it sorted, as I know I'm, replying over a month later. 

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