Tears in heaven- online license verification fails after reinstalling After Effects CS 6

[Wish i had a Hobie 16]

Hi,

i am aware that my After Effects CS 6 ( Version 11.03 ) is really old, but i used to work with it smoothly running Mac OS Mojave on a specialized mac. Now its harddisk makes sick noises and i am rebulding the same Mac OS system with all the old 32 bit software packages.

The installation routine of AE requires online access and normally puts a green tick behind it after the serial number has been successfully checked. Even though I am connected to the internet, a message appears saying that my computer is not connected to the internet and that the serial number can be validated later. But this is not possible no matter what I try. Installing the AE 11.0.4 update doesn't change anything either.

The software runs smoothly, but only in demo mode for 30 days. I understand well that there is no support for my old AE version anymore, but I cannot see why the reinstallation on an old operating system fails because the online verification of my serial number technically fails. Does anyone have any ideas what I can do and who I can contact at Adobe?

Thanks, sisters and brothers!

Ongi

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[kglad]

adobe has provided for offline activation to users with this (and many other) problems:

disconnect the computer from the internet

Launch the product.

At the Serial Number Validation screen, click Having Trouble Connecting To The Internet.

Click Offline Activation and click Generate a Response Code.

Write down the Request Code.

Switch to an online computer and navigate to www.adobe.com/go/getactivated.

Click Offline Activation.

Sign in with your Adobe ID.

Enter your Request code and click Generate.

Write down the Response code.

Switch back to the offline computer.

Enter the Response Code and click Activate.

[Wish i had a Hobie 16]

Hi kglad,

thanks for moving my request into the right corner, wasn´t aware of where i posted it... also thanks for the infos.

Unfortunately my Serial Number Validation Screen does not show the "Having Trouble Connecting..." button.

Starting the installer there are two options: 1. i have a serial number and 2. start trial

Choosing "i have a serial number", entering my serial, i am prompted to contact the customer support, because "the serial i entered could not be validated". Nothing more.

So i click "go back" and then i choose "continue trial"

Sad. 🙂

That´s all that happens.

[kglad]

did you disconnect your computer from the internet (eg, wifi if that's how it connects)?

[Wish i had a Hobie 16]

Hi, my mac was not connected to the internet.

[kglad]

connect your mac to the internet

install/update to a current default web browser on you mac

then start the installation of your cs6

[Wish i had a Hobie 16]

Hi,

i am sorry but i don't understand what you mean. 🤔

[kglad]

which step do you not understand?

[Wish i had a Hobie 16]

Now i got what you mean. You meant the webbrowser that i am redirected to should be updated.

I got Safari, Chrome and Firefox in their latest versions possible running Mojave. Is there a browser that is more suitable than others for this purpose?

[Wish i had a Hobie 16]

No matter which browser is at "default" in the background, i always end up at the serial number screen and i am prompted to contact the adobe support because the serial could not be validated.

[kglad]

you set a default browser in your setttings.  did you do that?  (and an updated chrome is good.)

[Wish i had a Hobie 16]

Chrome is my default browser.

[kglad]

and you're still getting the having trouble connecting message?

[Wish i had a Hobie 16]

Yes. Sadly.

[kglad]

what's your chrome version?

[Wish i had a Hobie 16]

Version 116.0.5845.187

[kglad]

that's not current, https://google-chrome.en.uptodown.com/mac/versions