Tentar novamente

New Here ,
Aug 02, 2022 Aug 02, 2022

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Boa tarde a todos. 

 

Estou tentando instalar os aplicativos por meio do app da cloud, no entanto, estou obtendo a informação de "Tentar novamente".

 

Já desativei o firewall do norton e mesmo assim a mensagem continua. Alguem tem uma solução para a questão.

 

Obrigado

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Adobe Employee ,
Aug 02, 2022 Aug 02, 2022

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Eduardo, sorry you cannot utilize your recently purchased Creative Cloud membership.  Common solutions to resolve this condition can be found at https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html if you have already checked the settings for the installed security software, then make sure to remove any entries that might be Adobe-related from the host files.

 

If the computer continues to encounter problems reaching our servers, Eduardo, then see https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html for additional solutions to resolve the connection error.  Once the computer can contact our servers successfully, then the software will exit trial mode.

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Adobe Community Professional ,
Aug 02, 2022 Aug 02, 2022

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Does your computer meet the minimum requirements for the applications?

https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Is there enough free space on your hard drive(s)?

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New Here ,
Aug 02, 2022 Aug 02, 2022

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Sim. Tenho espaço e o computador tem as recomendações.

Por algum motivo, dá falha na instalação.

Já removi o Creative Cloud e instalei novamente e mesmo assim o erro permanece.

Dá erro 304

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Adobe Employee ,
Aug 02, 2022 Aug 02, 2022

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Eduadro, Error 304 occurs because the installer is no longer functional - https://helpx.adobe.com/ca/creative-cloud/kb/troubleshoot-download-install-logs.html#error304

 

Please make sure you are following the steps listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html to begin the download and installation process.

 

If you continue encountering errors, can you give us a bit more information, Eduadro?  What operating system are you attempting to install the Creative Cloud application on?  What other software and versions did you recently install on the computer?

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New Here ,
Aug 02, 2022 Aug 02, 2022

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Boa tarde.

 

Já fui assinante da Adobe. Rodava tudo certinho. Aí assinei agora novamente.

 

E ai ele avisa que o Adobe Creative Cloud está desatualizado. Desinstalo, reinicio o computador e instalo novamente.  Ele instala, mas continua falando que não é possivel. 

Estou tentando instalar no Windows 10, já verifiquei as atualizações, já coloquei o antivirus em stand by. e nada.

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New Here ,
Aug 02, 2022 Aug 02, 2022

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Já instalei os certificados manualmente também. 

 

E mesmo fazendo download da versão mais recente o sistema continua apontando que existe uma versão mais recente da Cloud.. Mas não deixa prosseguir com a instalação.

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New Here ,
Aug 02, 2022 Aug 02, 2022

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Adobe Employee ,
Aug 02, 2022 Aug 02, 2022

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Thanks, Eduardo.  Please try the suggestion offered by Peru Bob and download and run the CC Cleaner tool from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

If you continue to encounter Error 304, please check the log file to determine more information regarding Error 304 and the install package it is stating is no longer available.  Information on how to locate the error and interpret the log files can be found at https://helpx.adobe.com/download-install/kb/find-installation-log-files.html

 

Running the CC Cleaner Tool is an excellent next step, especially considering Adobe applications were previously installed on the computer, Eduardo.

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Adobe Community Professional ,
Aug 02, 2022 Aug 02, 2022

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New Here ,
Aug 02, 2022 Aug 02, 2022

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Vou tentar aqui.

 

Log antigos AdobeLogs_20220802_100919_580-win-GS.zxp

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Adobe Employee ,
Aug 02, 2022 Aug 02, 2022

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Eduardo, I am sorry but this is a public discussion forum, and the file attachment for the log files is unsupported.  If you would like assistance with locating the error in the log file, then download and run the CC Log Collector Tool from http://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Once the log files are uploaded you can then begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen and a member of our support team will assist you.

 

If you would like help with interpreting any error messages that you discover then please do post them to this public discussion forum. It will help others who may encounter similar errors in the future, Eduardo.

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New Here ,
Aug 02, 2022 Aug 02, 2022

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Infelizmente, continua com a mesma mensagem.

Rodei o Cleaner, apliquei o "ALL" para tudo.

Reinicei o computador.

Fiz o download do Creative Cloud no site. Instalei, porém anda continua falando que existe uma versão atualizada. Quando clico para instalar, ele envia três requisições, sendo que na ultima retorna que "Não foi possivel sincronizar. Instale o componente de sincronização e tente novamente. Código de erro: 304"

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