The Adobe software you are using is not genuine. CS6 is suddenly "not genuine"?

[cmaynard69]

I've been running the CS6 Production Premium since February 2015.  It was purchased and downloaded directly from Adobe.com.

Today when I launched After Effects I received a warning that my software is not genuine.  Clicking "more info" revealed that all the products pass their licensing status, but are each listed as "Tampered Software".

I haven't tampered the software in any way.  It's a clean install on a Mac running El Capitan.

Adobe recommends 3 steps to protect myself and my work:

1. Replace the non-genuine software you are using with Adobe genuine software

2. Uninstall the non-genuine software from your machine

3. Help others by reporting the reseller who sold you the non-genuine software

So I figured I should report the reseller who sold me the software.  It was Adobe.com.

I'm afraid to try to uninstall and then re-install it in case it gets blocked.  It appears to be working fine right now.

Anyone else having this issue?

[hannahn54647438]

My software was purchased by my employer (a school) directly from Adobe. I am one of a few instructors left still using CS6, and we are all having this issue. Unfortunately our department has moved buildings, switched from paper to digital filing, and changed administrators, lab technicians, and department chairs since purchasing. Finding the original paperwork from the purchase is challenging to say the least, and I cannot find the DVD box which I think had been in our old office before moving. Luckily my employer is perfectly happy to dish out for Creative Cloud on my work computer, but my older home computer is not compatible with CC.

I did however find a temporary workaround until I get a new computer: I bought CC and installed it, even though I know I can't use it. As soon as I did that, the "not genuine" popup went away. Even though I continue to use my old version of CS6!!! This further shows me that this is not Adobe's attempt to reign in pirated products. Adobe is just forcing an upgrade across all its users. Once I did so, they have stopped harassing me.

[margiegibb]

Exactly the same happened to me this week.  I reinstalled windows 10 and got the "serial number revoked" message.  I bought CS5 and CS6 directly from Adobe.  I still have the confirmation emails from them with download and serial number information, and both purchases still reflect on my Adobe account.  I can't get any help - I get an email for more information they require - but they never receive my replies so the ticket expires.

This is unacceptable!

[Nancy OShea]

Contact Adobe Customer Care via online chat

Contact Customer Care

[Zinnia34564877873j]

I have encountered exactly the same problem here!

Why is my CS6 suddenly "ingenuine"? That is totally riduculous!
I bought it legally from Adobe!

So now they are trying to push everyone to get a monthly subscription by claiming those CS6 bought by one-off payment illegal? That is totally not acceptable!

[kglad]

@Zinnia34564877873j 

it could be an adobe error, or something else (eg, your serial number may have been found publically available). 

anyway, contact adobe support to make sure it's not an adobe error.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Zinnia34564877873j]

No, it didn't work.

To be very honest, I have lost my key since the CS6 was bought like years ago. There is no way I am still keeping the key after it was successfully installed. God knows it has become "ingenuine" now? Plus, I don't see any reason why people would use the serial number of a software that was ages old. If they have the ability to crack the serial number, why don't they crack a far newer version instead?

Moreover, there are rising numbers of reports that CS6 users are encountering the same questions. My case is getting more common and common. 

[kglad]

there are several possible ways to find/recover an adobe serial number.

1. search purchased materials: https://helpx.adobe.com/download-install/kb/find-serial-number.html

2. you can check your account (if you purchased from or registered with adobe AND you remember the adobe id used to purchase/register), https://accounts.adobe.com

3. if your adobe program is installed on another computer you can recover its serial number from that computer,

(win:) http://www.belarc.com/free_download.html

(mac:) https://mac-product-key-finder.com/

[John T Smith]

>no way I am still keeping the key after it was successfully installed

Very bad idea... you paid for the serial number to be able to use the program, so you should always keep your serial number in a safe place

Also, if you download a program, copy to AT LEAST one external device, such as a USB flash drive