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I purchased my Adobe CS6 at the Apple store a few years back and I've used it without issue up until now. Today I received a pop-up that indicated my software is not genuine. It is. I attempted to contact support and I was directed to the forums.
Why did i receive this error message and how am I supposed to fix it?
Thanks
OS X Version 10.11.6
Kn47993633 I am sorry that you are facing the error that the serial number is not genuine. For more details regarding the error see Invalid or revoked serial numbers . Please do contact our support team directly at Adobe Genuine Software . If the current computer is not able to establish a chat session then please use an alternate computer, smartphone, or tablet to begin the chat.
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I have alerted staff, because we can't help you on the forum.
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Hi Kn,
Have you already contacted us here? http://helpx.adobe.com/contact.html Our account experts will be able to help you out most efficiently!
Warning that software is not genuine http://www.adobe.com/genuine.html
Adobe software is not genuine pop-up AGAIN!
Thanks
Rajashree
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Hi Rajashree
I had already visited that link and read those threads before I asked this question.. and then I attempted to reach out to Adobe support but was redirected to the forums. Thanks anyway!
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Kn47993633 I am sorry that you are facing the error that the serial number is not genuine. For more details regarding the error see Invalid or revoked serial numbers . Please do contact our support team directly at Adobe Genuine Software . If the current computer is not able to establish a chat session then please use an alternate computer, smartphone, or tablet to begin the chat.