The serial number you have entered has been revoked. This product cannot be licensed. Please contact Customer Support.

[MercilessEnemy]

Hi, I purchased Adobe Illustrator CS6 Win on the 12/03/2014 from royaltechsavers.com (I still have the original invoice).

I just deactivated it on my PC as I want to use it on my Surface 4 Pro, however I only get this message now:

The serial number you have entered has been revoked. This product cannot be licensed. Please contact Customer Support.

I contacted customer support who sent me here (after a long and painful Adobe account bug preventing me from using the forum, only to be told it works for me reply). Case 0222145284

Please help!

[Srishti Bali]

Moving to Downloading, Installing, Setting Up​

Regards

Srishti

[John T Smith]

According to https://www.scamadviser.com/check-website/royaltechsavers.com  the owner is in Panama, not the US

Sites like that SOMETIMES sell volume license versions purchased from a company that is going out of business

That is not legal, since a volume license is only for the original purchasing company, and when the number of licenses is reached (or when Adobe discovers that a volume license has been illegally sold) the serial number is no longer good

IF that is what you unknowingly bought, there is now no way to activate your serial number

[Jon Fritz]

You may be the unlucky recipient of pirated software that Adobe has finally deactivated. There has been a renewed push by Adobe to revoke illegal copies lately. Sometimes getting software from random online sources at too-good-to-be-true pricing actually is too good to be true.

It may be a bug in their activation service, but I'd be willing to bet you have an illegitimate copy.

This pop up when I try to visit the site you point to is not reassuring...

[MercilessEnemy]

Thanks for the replies. Yes I can see the website no longer has a valid certificate. I purchased in 2014 and so the website was working fine, it had good reviews on trustpilot.com and a London contactable address. It was my first purchase of digital software and was not cheap. Would it be possible to claim back on the credit card being over 3 years or is there nothing I can do now?

The worst thing about this is I was contacted by some scammer on this forum called Jeff Franz.Adobe, who I spoke to on Skype (adobesystems_24x7) and he managed to get my email and mobile before I clicked on. According to this forum he has been doing this since 2015. Very reassuring to know that I'm being passed on from the real Adobe support to this, thanks Adobe!

[Jon Fritz]

That's some horrible luck, sorry to hear about the Skype scammer. I doubt that particular user has been around that long though (only active over the last month or so from what I can see). Unfortunately the skype scam issue is one that can happen in any online community and has been around for a long time.

I've reported that username to the site staff, they should be deactivated pretty quickly.

As for your credit card, I don't think charge backs are possible after 3 years, but you'd need to check with your company to find out exactly what, if any, recourse you have on that end.

[Jeffrey_A_Wright · Accepted solution]

MercilessEnemy I am sorry that you have been facing difficulty reinstalling Illustrator CS6.  I reviewed the account you posted on, and case 0222145284, but I did not see Illustrator CS6, any other software titles, registered under the e-mail address/Adobe ID you used to post to this public forum.

MercilessEnemy if you are concerned that your serial number has been revoked, or is invalid, then please attempt to register the serial number at http://www.adobe.com/.  You can find complete details regarding the process at Find your serial number​.

If you face any difficulties registering the serial number you are welcome to contact our support team directly at Contact Customer Care.  From your previous interaction, in case 0222145284, it appears the serial number you provided was revoked so it should not be able to be successfully registered.  You can personally confirm this by attempting to register the serial number at http://www.adobe.com/.

If you have any additional questions please update this discussion MercilessEnemy.

[MercilessEnemy]

I have been informed I was sold a volume license (see below), even though it did not state this during making the purchase or what that even meant. I'm still waiting for royal-techsavers to get back to me.

02/06/2017

Dear Customer,

Please be advised that Adobe has implemented their revoked notifications for all Volume License products early last year (2016).

This means that if you attempt to reinstall your product whether to the same or a different computer the product will generate the message that the license key has been revoked and you will not be able to reactivate the software with the serial key.

In light of this we are offering the option of providing you a replacement retail serial key at a discounted price if you need to reinstall or reactivate your Adobe product.

We apologize for any inconvenience caused, this is an Adobe issue, however we still want to provide assistance to our clients.

Regards

Sales Manager

Royal-TechSavers

[Jeffrey_A_Wright]

Thanks for the update MercilessEnemy.

I would strongly recommend looking at a Creative Cloud membership if they are looking for any additional money from you.  You can find complete details regarding available Creative Cloud memberships at Creative Cloud pricing and membership plans | Adobe Creative Cloud.

The full membership includes access to Creative Suite 6 versions of Adobe Creative software titles if you require them for compatibility reasons.

Regardless please make sure to register any new serial numbers which are provided too you.  I would also try to verify you are being provided an individual license and not a volume license.  This will help make sure you do not face similar difficulties in the future.

[marcdcm]

Have there been any further developments on this?  I also purchased with Royal Tech Savers and just PM you.  I can't believe this happened! I purchased CS6 so I did not have to worry about montly subscription payments to CC!

[Jeffrey_A_Wright]

MercilessEnemy and Marcdcm I would recommend reviewing Invalid or revoked serial numbers if you are facing difficulties receiving a refund from the seller.  There is a link available under, what to do if your serial number is blocked, to obtain access to Adobe licensed software titles.

[marcdcm]

This is what they said back:

-------

Hello,

Please be advised that the key and license you purchased and installed is NOT pirated, otherwise you would not have been able to activate, and the software you installed was downloaded directly from Adobe's website.

We will try and help our clients with this issue together with Adobe, however it is an Adobe issue as it seems that they are basically revoking or expiring all types of licenses (the license could not be pirated as the license would have to be valid in order for Adobe to revoke or expire it).

Adobe call center staffs/online-chat staff seems to either have been instructed to say the license is revoked or don't know any better and so they say that any revoked license is pirated. This is the easiest way to get rid of complaining clients, and throws the problem back to the client and reseller; and in turn it seems like this is their way of forcing the client to go with the Cloud version they now offer.

We do not sell pirated products, and this is obviously an Adobe issue that seems to run rampant, it seems adobe is forcing persons with CS6 products installed to upgrade to the Cloud version, please see below the URL's and the forums below:

https://forums.adobe.com/thread/1586335

https://www.facebook.com/adobesteals/posts/1394784680760143

https://forums.adobe.com/thread/1402120

http://www.macstrategy.com/blog_post.php?16

We can offer you a replacement serial key for Adobe Premiere Pro CS6 at a discounted price; we currently do not have available the extended version. The replacement serial key will allow you to reactivate the software and have continued use of your product with no issues.

Please be informed that this key has already been registered by us; as such, you will be required to turn off the registration request at the pop-up window. Do note that the registration process only allows you support from Adobe while they still offer support for this version of the product and they no longer offer support for CS6 products; however, we will offer the support required if any, please advise.

Thank you

Sales Manager

---------

Jeff, my version of Adobe was one I purchased while I was a student.  All the above forums highlight that Adobe has been doing this to people who were students.  As I downloaded your product from your website and then registered it through your website, I do not understand why if it wasn't genuine copy your website security did not highlight thie the two plus years ago I purchased.  How do you explain the above articles and what advice do you offer me now because this was a legitmate purchase with a student discount?  I would like my serial number re-activated as this is Adobe mistake by the looks of things. 

Unless you can explain to me otherwise?  Please also see my forum thread for further information about my specific case.  I appreciate your assistance with this matter and look forward to hearing from you further.

[Jeffrey_A_Wright]

Marcdcm please see my response to MercilessEnemy in post #6.

You are welcome to complete the registration process at http://www.adobe.com/ to verify that your serial number is valid.  If you do face difficulties using the serial number then please contact our support team directly at Contact Customer Care to assist with the registration process.

If your serial number was revoked then see my response, in message #11, for next steps you can take to utilize Adobe licensed software titles.

To all viewers of this discussion please make sure to register your Adobe products after purchase.  This is the only way to verify that the Adobe software license you purchased is valid.  Complete details regarding the registration process can be found at Find your serial number​.

[MercilessEnemy]

No progress on Royal Tech Savers, they just blanked me after the first reply.

[MercilessEnemy]

Step 1. License revoked

Step 2. Blame Adobe

Step 3. Check serial

Step 4. Don't buy from sites with deals to good to be true.

Step 5. Uninstall and use Microsoft Paint

[marcdcm]

I actually think Adobe may be responsible for this one. If you look at the

response to my email Royal Tech sent the links highlight this being an

issue.

It's funny that I downloaded from the Adobe site and also entered the

serial number on the Adobe site. But Adobe take 2+ years to tell me that it

wasn't the right serial number. More like they decided to revoke that there

end for money reasons.

Adobe you are still not answering the specific questions I posed in my

message and I feel like you are trying to fob me off.

[Jeffrey_A_Wright]

Marcdcm can you please send me the serial number in question via private message.  I will be happy to review the serial number.

[Jeffrey_A_Wright]

Marcdcm thank you for sending me the serial number.  I can confirm that the serial number you sent is not valid.  It was part of volume license purchase that was not designed for individual sale.  In the future please make sure to register any serial numbers received using the process listed at Find your serial number​.

From your response in post #12 it appears the reseller is unwilling to provide a refund for your purchase.  I am sorry that you were taken advantage of Marcdcm.  Please utilize the link available in Invalid or revoked serial numbers under what to do if your serial number is blocked.  There are steps which you can take to gain access to licensed Adobe software.  You can also provide any details you have, regarding your previous purchase, during this process.