The windows error code is - 12180

[informaticac95016892]

Dear Adobe,

When we execute CreativeClouudSet-Up.exe the App respons 207 error after 2% download process. Is there a posibility to setup proxy setting in this App?. If not , Where/How App reads proxy settings?. I attached error log.

01/09/17 08:04:00:123 | [INFO] |  |  |  |  |  |  | 808 |

*******************start of Download****************

01/09/17 08:04:00:123 |

[INFO] |  |  |  |  |  |  | 808 | GDE Version is 9.0.0.7 (BuildVersion: 6.0;

BuildDate: Tue Mar 22 2016 07:36:18 )

01/09/17 08:04:00:138 | [ERROR] |  | 

|  |  |  |  | 808 | The windows error code is - 12180

01/09/17 08:04:00:138 |

[ERROR] |  |  |  |  |  |  | 808 | Failed to get the user proxy settings. Error

is 12180. Ignoring the proxy setting in this case.

01/09/17 08:04:00:138 |

[ERROR] |  |  |  |  |  |  | 808 | failed to resolve the proxy setting on the

machine

01/09/17 08:04:00:138 | [INFO] |  |  |  |  |  |  | 808 | The file to

be downloaded is https://swupmf.adobe.com/webfeed/oobe/aam20/win/updaterfeed.xml

01/09/17

08:04:00:138 | [INFO] |  |  |  |  |  |  | 808 | Going to download the file at

C:\Users\mjgutierrez\AppData\Local\Adobe\AAMUpdater\1.0\Data/webfeed.xml

01/09/17

08:04:21:782 | [ERROR] |  |  |  |  |  |  | 808 | The windows error code is -

12002

01/09/17 08:04:21:782 | [ERROR] |  |  |  |  |  |  | 808 | Failed to

send the request to server to get the response - 12002

01/09/17 08:04:21:782

| [INFO] |  |  |  |  |  |  | 808 | *******************End****************

Regards.

[kglad · Accepted solution]

your connect to the secure adobe servers is timing out. 

first, confirm that you can connect to the secure adobe servers.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

[Kanikas]

moving to Creative Cloud Download & Install​

[Bharani K]

How to ignore the proxy setting to install photoshop and illustrater

[Shivangi_Gupta]

Hi @Bharani K,

We are here to help. Are you getting error while installing Adobe Photoshop and adobe Illustrator? Please share more details.

Regards,

^SG

[Bharani K]

Thank you Ms Shivangi

Please help in installing the Adobe apps

thanks

bharani kumar
7899176391

[Kanikas]

Hi Bharani K,

Happy to help! What issue are you facing while installing the apps? Did you download the Creative Cloud desktop app? If not, please use this link to download the desktop app: https://adobe.ly/3ZlfT7M. Let us know the outcome.

Thanks