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Participant
November 26, 2015
Answered

transfer CC license from old computer to new computer?

  • November 26, 2015
  • 1 reply
  • 507 views

I currently use the Adobe desktop applications from two machines, one when I'm at my office and the other when I'm at home. (I would deactivate as needed.)

I now have a new PC at my office that I would like to use. What do I need to do to transfer my apps and licenses to my new machine?

(I tried downloading and installing on my new machine, but the best I get are trials.)

This topic has been closed for replies.
Correct answer kglad

just install the cc desktop app on your new computer and use it to install your programs.

if you've already done that, sign out and then back in to your cc desktop app using the correct adobe id.

confirm that your account shows the subscription(s) you expect (and that the adobe id used in the next step is the correct one) by logging in here and checking your subscription status, https://www.adobe.com/account.html

then, if it is current, sign out and then back in to your cc desktop application using the same adobe id used with the above link:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
November 26, 2015

just install the cc desktop app on your new computer and use it to install your programs.

if you've already done that, sign out and then back in to your cc desktop app using the correct adobe id.

confirm that your account shows the subscription(s) you expect (and that the adobe id used in the next step is the correct one) by logging in here and checking your subscription status, https://www.adobe.com/account.html

then, if it is current, sign out and then back in to your cc desktop application using the same adobe id used with the above link:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

phraingckAuthor
Participant
November 27, 2015

Signing out then back in with the proper account worked. The trick was finding where to do so. Preferences didn't seem to be the right place for signing in/out.

Thanks for the timely help!

kglad
Community Expert
Community Expert
November 27, 2015

you're welcome.

(p.s when using the adobe forums, please mark helpful/correct responses, if there are any.)