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transfer CC license from old computer to new computer?

Community Beginner ,
Nov 26, 2015 Nov 26, 2015

I currently use the Adobe desktop applications from two machines, one when I'm at my office and the other when I'm at home. (I would deactivate as needed.)

I now have a new PC at my office that I would like to use. What do I need to do to transfer my apps and licenses to my new machine?

(I tried downloading and installing on my new machine, but the best I get are trials.)

TOPICS
Creative Cloud
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correct answers 1 Correct answer

Community Expert , Nov 26, 2015 Nov 26, 2015

just install the cc desktop app on your new computer and use it to install your programs.

if you've already done that, sign out and then back in to your cc desktop app using the correct adobe id.

confirm that your account shows the subscription(s) you expect (and that the adobe id used in the next step is the correct one) by logging in here and checking your subscription status, https://www.adobe.com/account.html

then, if it is current, sign out and then back in to your cc desktop application using

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Community Expert ,
Nov 26, 2015 Nov 26, 2015

just install the cc desktop app on your new computer and use it to install your programs.

if you've already done that, sign out and then back in to your cc desktop app using the correct adobe id.

confirm that your account shows the subscription(s) you expect (and that the adobe id used in the next step is the correct one) by logging in here and checking your subscription status, https://www.adobe.com/account.html

then, if it is current, sign out and then back in to your cc desktop application using the same adobe id used with the above link:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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Community Beginner ,
Nov 27, 2015 Nov 27, 2015

Signing out then back in with the proper account worked. The trick was finding where to do so. Preferences didn't seem to be the right place for signing in/out.

Thanks for the timely help!

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Community Expert ,
Nov 27, 2015 Nov 27, 2015
LATEST

you're welcome.

(p.s when using the adobe forums, please mark helpful/correct responses, if there are any.)

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