Transferring licenses when computer no longer works

[Guest]

How can I transfer an InDesign CS6 license to another computer if the original computer it was installed on no longer works? I tried using the license key I had before, in case there was an extra activation left. However, the non-profit I work at purchased the license through TechSoup (which provides non-profits with discounted software), and I believe we only received one activation because of this. When I used the old license key, it gave me the message below. What should I do to get the license onto my new computer? I would try to deactivate the old license, but the old computer no longer turns on.

[kglad · Accepted solution]

that's not the error message you would see if you exceeded your activation limit.

in any case, contact customer support.  chat works well:  www.adobe.com/support/chat/ivrchat.html

[Guest]

Thank you. I thought the error message was strange as well. I'm on their customer support site's chat function, so hopefully we can get it figured out.

[kglad]

you're welcome.

post feedback about their help here.