Trial app downloads despite subscription?

[DerAdmiralE]

Hello,

everytime I start Creative Cloud, all installed apps seem to be normal, there's just the normal "Installed" standing behind the apps. But after 10 seconds, all apps switch from this subscription mode to the trial version mode... Now, the "Installed"-thing is gone, and Adobe wants me to start / continue the trial version of the apps. Signing in and out / deinstall and reinstalling the Creative Cloud App / deactivating the PC I'm using in my profile settings on adobe.com... Nothing helps. Everytime the same problem. I know that there any many, many others with the same problem, I've read like 20 threads about this topic. But the solutions offered in these threads didn't work for me. I have this problem for 6 days now (since I updated Creative Cloud from 2015/2016 to the 2017 version...)
And yes, I've checked my subscription, everything is okay there, the last transaction was on ~25 days ago, so everything should be ok. (On the website of Adobe, it says that I can download the full versions...)

Thanks for help and sorry for my bad english (I'm german )

[kglad · Accepted solution]

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

delete Adobe PCD folder and SLStore folders, https://helpx.adobe.com/creative-cloud/kb/configuration-error-cs5.html:

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.

use the desktop app to install your cc programs/trials

[DerAdmiralE]

The "delete Adobe PCD folder and SLStore folders" link doesnt work And that is the only step in this process that I really don't understand 😕

[DerAdmiralE]

Hello kglad,

you're my hero. Did everything you said and it worked. I think that my problem was that I didn't deleted all Adobe folders on my PC, as there where some hidden Now it works and I'm happy, thank you very, very much!!!

For everyone with the same problem: Just follow the instructions above and make sure to do EXACTLY what he said. I know that one of the links isn't working, so I just got into my %appdata% and %programdata% and deleted all Adobe folders I've found. Afterwards, type in "Adobe" in your Windows search bar and delete everything you found. Also make sure to deinstall all presets, when deinstalling the Adobe Apps.

Hope it helps.

[kglad]

you're welcome.

[Ussnorway]

DerAdmiralE wrote:

Hello,

everytime I start Creative Cloud, all installed apps seem to be normal, there's just the normal "Installed" standing behind the apps. But after 10 seconds, all apps switch from this subscription mode to the trial version mode... Now, the "Installed"-thing is gone, and Adobe wants me to start / continue the trial version of the apps. Signing in and out / deinstall and reinstalling the Creative Cloud App / deactivating the PC I'm using in my profile settings on adobe.com... Nothing helps. Everytime the same problem. I know that there any many, many others with the same problem, I've read like 20 threads about this topic. But the solutions offered in these threads didn't work for me. I have this problem for 6 days now (since I updated Creative Cloud from 2015/2016 to the 2017 version...)
And yes, I've checked my subscription, everything is okay there, the last transaction was on ~25 days ago, so everything should be ok. (On the website of Adobe, it says that I can download the full versions...)

Thanks for help and sorry for my bad english (I'm german )

did you perhaps reset the creative cloud language default to something different i.e, german instead of us english?

[DerAdmiralE]

No, I didn't. Tried it to fix the problem, didn't work.