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trouble downloading free trials

New Here ,
Feb 28, 2015 Feb 28, 2015

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Hello Everyone,

I'm trying to download free trials of Premiere and After effects. Download stops at about 42% and when I retry it does the same. I click learn more link and it states "Installation encountered an error. Please restart your system and try again." Has anyone had this problem and can anyone help me. Thanks in advance.

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correct answers 1 Correct answer

Adobe Employee , Feb 28, 2015 Feb 28, 2015

HI Jamie,

Try downloading the CC app manager here. Install the CC app manager. and then download the other software

https://creative.adobe.com/products/creative-cloud

If it is still having issues downloading. Try running the Adobe Clean tool to removed partial installs and then reinstall

http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

If you are downloading older version of the software. Make sure that you are downloading from here.

Download CS6 products

Thanks

Scott

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Guru ,
Feb 28, 2015 Feb 28, 2015

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Try this direct download site

‘DDL’ Articles at ProDesignTools

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Adobe Employee ,
Feb 28, 2015 Feb 28, 2015

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HI Jamie,

Try downloading the CC app manager here. Install the CC app manager. and then download the other software

https://creative.adobe.com/products/creative-cloud

If it is still having issues downloading. Try running the Adobe Clean tool to removed partial installs and then reinstall

http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

If you are downloading older version of the software. Make sure that you are downloading from here.

Download CS6 products

Thanks

Scott

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