trying to open CC and the Winodws 10 update shows up but there is no way to bypass that and just use what i have downloaded already... confused. i pressed download and it got to 44% and than failed. so idk if its because i have windows 7 or what. anyone h

[anthonys98540881]

trying to open CC and the Windows 10 update shows up but there is no way to bypass that and just use what i have downloaded already... confused. i pressed download and it got to 44% and than failed. so idk if its because i have windows 7 or what. anyone have a solution? please and thankyou!

[Bani Verma]

Hi,

If the update that is failing is for Creative Cloud then Please try the below steps to manually remove the Creative Cloud Desktop app and reinstall it..

1) Uninstall Creative Cloud Desktop Manager  :

Creative Cloud Help | Uninstall the Creative Cloud desktop app

2) Delete following folders :

C:\Program Files (x86)\Common Files\Adobe\OOBE

C:\Program Files (x86)\Common Files\Adobe\Adobe Application Manager

C:\Program Files (x86)\Adobe\Creative Cloud Folders

C:\Program Files \Common Files\Adobe\OOBE

3- Run Adobe Cleaner tool  : http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe

4- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.

Download Adobe Creative Cloud apps | Free Adobe CC trial

Let us know if it helps.

Regards,

Bani

[anthonys98540881 · Accepted solution]

thankyou i had figured it out already, it was judt failing to install but i got it to work. thankyou though

[Sheena Kaul]

Moving from Adobe Creative Cloud‌ to Creative Cloud Download & Install‌