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Trying to update ACR to 7.3 but keeps failing

Explorer ,
Dec 19, 2012 Dec 19, 2012

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Update keeps failing and telling me that Adobe application manager is faulty and needs to be reinstalled.  i have reinstalled it twice but still fails.

teh computer is running Windows 7, procesoor i7, 8GB Ram.  I have made sure that Application Manager is running with administrator priveleges

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Adobe Employee ,
Dec 19, 2012 Dec 19, 2012

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Can you please provide the exact error message you are receiving?  Also what version of the Adobe Application Manager do you have installed?

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Explorer ,
Dec 19, 2012 Dec 19, 2012

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Application Manager is 6.2

See the attached screen shot for the error message

error message.jpg

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Adobe Employee ,
Dec 19, 2012 Dec 19, 2012

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What Adobe Creative software do you currently have installed?  The safest option would be to remove all Adobe Creative software currently installed on your computer, verify the Adobe Application Manager is removed, and then reinstall.

There is other possibilities but it will depend on what Adobe software and versions that you currently have installed.

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Explorer ,
Dec 19, 2012 Dec 19, 2012

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I have most of the CS6 suite installed via creative cloud, previously I had cs5.5 installed. I will do the uninstall and try again.

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Adobe Employee ,
Dec 19, 2012 Dec 19, 2012

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Ok yes you should be able to start with installing the Adobe Application Manager in that case.  So you will know right away if you are continuing to face installation difficulties.  If you do please also try running the CS Clean Tool.  You can find a download link and details for it's use at CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

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