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Unable to activate Lightroom 6 (Please connect to the internet to validate your serial number)

Community Beginner ,
Nov 14, 2021 Nov 14, 2021

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Hi all,

 

I believe this topic has been coming up quite often and I have gone through quite a fair bit of proposed solution and it does not work for me. E.g. Resetting host, generating response code via offline activation and etc. I had reformatted my Mac recently and tried to reinstall the Lightroom 6 that I had purchased in 2018. However, i am always stuck with the screenshot as shown below, even though i am using my home internet to write this Help Message now. Has anyone managed to resolve this issue? How can product stop working for legacy product as it had removed the activation page? Appreciate your help. Thanks. 

 

 

 Screen Shot 2021-11-14 at 8.40.31 PM.png

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Activation , Installation

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correct answers 2 Correct answers

Community Beginner , Nov 14, 2021 Nov 14, 2021

Hi all, I managed to get in contact with the customer service. 

 

 

Quote from the customer service,

" Alright! Please install creative cloud desktop application from creativecloud.adobe.com and sign in with your registered email and then try launch the software again and let me know if that helped." 
 
I am able to activate the software again. Thanks all. 

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Community Expert , Nov 14, 2021 Nov 14, 2021

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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Community Beginner ,
Nov 14, 2021 Nov 14, 2021

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Hi all, I managed to get in contact with the customer service. 

 

 

Quote from the customer service,

" Alright! Please install creative cloud desktop application from creativecloud.adobe.com and sign in with your registered email and then try launch the software again and let me know if that helped." 
 
I am able to activate the software again. Thanks all. 

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New Here ,
Apr 26, 2022 Apr 26, 2022

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That worked for me!

Thanks

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New Here ,
May 11, 2022 May 11, 2022

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worked.  thankyou.

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New Here ,
Nov 04, 2023 Nov 04, 2023

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LATEST

Worked for me too, fabulous. Thank you so much. 🙂

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Community Expert ,
Nov 14, 2021 Nov 14, 2021

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TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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