Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
1

Unable to Connect to Adobe Servers

New Here ,
Oct 25, 2021 Oct 25, 2021

I'm currently using the Adobe CS6 collection, and I am receiving several messages about not being able to connect to the Adobe servers. I have tried all of the suggested Adobe troubleshooting suggestions and nothing works. It tells me to sign in, and when I do, I'm told either my computer is offline or it's the clock. Neither of those are true. Does anyone have any other suggestions?

TOPICS
CC FAQ
161
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 25, 2021 Oct 25, 2021

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-on Windows be sure to do the EASYFIX.MSI in step 2 of the 1st link

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 25, 2021 Oct 25, 2021
LATEST

Which operating system do you have?

 

Resolve Connection Errors:
https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Nancy O'Shea— Product User, Community Expert & Moderator
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines