Unable to Connect to Adobe Servers

New Here ,
Oct 25, 2021 Oct 25, 2021

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I'm currently using the Adobe CS6 collection, and I am receiving several messages about not being able to connect to the Adobe servers. I have tried all of the suggested Adobe troubleshooting suggestions and nothing works. It tells me to sign in, and when I do, I'm told either my computer is offline or it's the clock. Neither of those are true. Does anyone have any other suggestions?

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Adobe Community Professional ,
Oct 25, 2021 Oct 25, 2021

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TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-on Windows be sure to do the EASYFIX.MSI in step 2 of the 1st link

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Adobe Community Professional ,
Oct 25, 2021 Oct 25, 2021

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Which operating system do you have?

 

Resolve Connection Errors:
https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

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Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
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3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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