Unable to deactivate Photoshop Elements 13 on Mac

New Here ,
Apr 27, 2022 Apr 27, 2022

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Hi,

 

I've been using Photoshop Elements 13 on my iMac for several years.

I'm in the process of switching to a Windows PC.

 

I've installed Photoshop Elements 13 on my PC, but the serial number that I got from my "Products" page in my Adobe account isn't accepted because it's already being used on another computer.

 

I went to my Mac, opened Photshop Elements 13, clicked on Help > Sign out, but unfortunately that doesn't do anything. When I open the Help menu again, it still says "Sign out (<my-adobe-id)". I've tried several times, after closing/reopening the app, restarting the Mac, nothing goes.

I thought I'd try to uninstall the app, but this doesn't work either as I've updated macOS several times over the years and the app is not supported anymore, so I get a "The app <some-guid> needs to be updated" error message.

I've also tried reinstalling the app, but the same error is shown.

 

I found people in the same situation, and the advice is to get someone from the support team to reset the activations count via the chat, but because I don't have a paid plan, I can't access the chat.

 

Is there someone from Adobe Support here that could do this for me?

Or is there any other solution that could get me to be able to use Photoshop Elements 13 on my PC?

I'd really like not to have to buy the new version to get out of this situation.

 

Thanks in advance 😉

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Activation , Installation

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Adobe Community Professional ,
Apr 27, 2022 Apr 27, 2022

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no.

 

you need to contact adobe support* and request an activation count reset.  ask for nothing else or they're likely to refuse to do anything to help you.

 

*

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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Adobe Community Professional ,
Apr 27, 2022 Apr 27, 2022

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PS Elements 13 is unsupported.  If online chat bumps you back to the user forums, try calling.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Apr 27, 2022 Apr 27, 2022

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quote

 If online chat bumps you back to the user forums, try calling.

 

...or try chat again and hope for a different agent.

Make sure to only ask to have our activations reset.

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