Unable to Download CC Desktop Installer

[jdietz72]

For some reason, Bridge would no longer update, so I followed the directions to uninstall it, but it wouldn't uninstall either. The next support topic I found said to uninstall CC Desktop and included a link to said uninstaller which I clicked and it came right down.

After running the uninstaller, I went to download the CC Desktop app from here: http://www.adobe.com/creativecloud/catalog/desktop.html

Clicking the download link takes you here: https://creative.adobe.com/products/download/creative-cloud?promoid=KSPDX and includes this message "We'll email you a link so you can easily download Creative Cloud on your desktop" and a link to have Adobe email the link.

When you click the link to have them email you, it opens your email with a draft message... the message they're supposed to be sending you. The link included in that message is this one: https://adobe.com/go/dnld_creativecloud which takes you back to the first previous link (https://creative.adobe.com/products/download/creative-cloud) minus the promo ID.

With that said, I would really like to get CC Desktop installed again, but can't seem to find any working links...

BTW, here's a screen video of the aforementioned loop in action: 2018-01-18_1934

[Bani Verma]

Hi Jdietz72,

Could you please let us know the type of Creative Cloud membership you have subscribed to? is it Creative Cloud for Teams or for Individuals?

Meanwhile you may try downloading and installing the Creative Cloud desktop app through this direct download link:Download Creative Cloud desktop app.

Awaiting your response.

[jdietz72]

Thanks for the link - that worked and I was able to install the CC desktop app again. Unfortunately, upon installing Bridge via CC desktop, I get an error:

Clicking more info gives me this:

Exit Code: 146

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 1 warnings(s)

FATAL: Error (Code = 146) executing in command 'MoveDirectoryCommand' for package: 'AdobeBridge8.0-mul', version:8.0.1.282

FATAL: Error occurred in install of package (Name: AdobeBridge8.0-mul Version: 8.0.1.282). Error code: '146'

WARN: Failed to move directory '/.adobeTemp/18F332E2-8F2D-4C81-9EFB-48FA2EDABB56/1/Adobe Bridge' to '/System/Library/Components/PDFImporter.component/Adobe Bridge CC 2018'

-------------------------------------------------------------------------------------

Oh, and I have an individual Creative Cloud membership

[jdietz72]

Just a heads up that the latest updates from Adobe CC (Premier, AE, and Media Encoder) have also failed out and won't install. I'd love to find a fix as I've now got a broken copy of Bridge that won't run and can't be reinstalled and am afraid that as more updates get applied, my apps are going to keep dying. Help!

[Jeffrey_A_Wright]

Jdietz72, what version of macOS are you installing Premiere Pro CC on?  What anti-virus software title do you have installed on the macOS computer?

For information on how to resolve error code 146, and install the necessary PDFImporter components for Adobe Bridge, see Resolve Error Code 146 or 147 encountered while installing Adobe Creative Cloud desktop apps. .