Unable to download trial version of Illustrator

[pimj]

I downloaded the adobe illustrator free trial, but when it finishes downloading on my MacBook (OS Mojave),  it just disappears. The file just disappears and there is no application to click into. I've tried so many times to fix this. i've re-downladed the file five times and it never works. It just downloads and when I click on the file, it attached itself and them just disappears. I would be so grateful if anybody can help me with this.

{Renamed by MOD}

[Monika Gause]

Did you first install the Creative Cloud app?

[Srishti Bali · Accepted solution]

Hi Pim,

Thanks for reaching out. I understand that you are facing problems while installing the trial version of Illustrator. Please try following these steps and let us know if that helps:

• Please make sure that your system meets minimum system requirements for Illustrator: Adobe Illustrator system requirements
• Install the Creative Cloud Desktop app: How to download Creative Cloud desktop app
• Install Illustrator: Free Illustrator | Download Adobe Illustrator full version https://helpx.adobe.com/in/download-install/using/download-install-trial.html

I am also moving this discussion to Creative Cloud Download & Install​ community so that our installation experts can share further steps if required.

Regards,

Srishti

[Nancy OShea]

Does your computer meet the minimum requirements to run Creative Cloud desktop app and Illustrator CC?  See links below

• Adobe Creative Cloud system requirements
• Adobe Illustrator system requirements

Does your Mac user account have administrative level permissions necessary to install software?

Did you re-start your computer after installing?

Is your computer's clock set to the current date and time?

Understand why Adobe trial software expires or ends early