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W
winkboyer
Participant
June 25, 2013
Answered

unable to install Adobe Application Manager

  • June 25, 2013
  • 2 replies
  • 1223 views

I get this before install starts:

Other Instances of Adobe Application Manager are currently running which must be closed before installing this product, Please close or wait for them to complete

But as far as I can tell there are no other versions running

Since I can not get it install nothing else is downloadable

This topic has been closed for replies.
Correct answer TonyHAus

Hi,

I had exactly the same problem but with Windows 7 64 bit so I'm not sure this will work with Win 8 but see if it helps.

1. Boot into Safe Mode

2. Locate OOBE folder using search. In my copy of Win 7 it's C:\Program Files (x86)\Common Files\Adobe\OOBE

3 Rename OOBE folder to OOBEold

4 Reboot normally

5 Download Application Manager from http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773

6 Locate download and run install

7 Application Manager Installs!!!! (We hope :-) )

Tony

2 replies

T
TonyHAusCorrect answer
Participant
June 26, 2013

Hi,

I had exactly the same problem but with Windows 7 64 bit so I'm not sure this will work with Win 8 but see if it helps.

1. Boot into Safe Mode

2. Locate OOBE folder using search. In my copy of Win 7 it's C:\Program Files (x86)\Common Files\Adobe\OOBE

3 Rename OOBE folder to OOBEold

4 Reboot normally

5 Download Application Manager from http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773

6 Locate download and run install

7 Application Manager Installs!!!! (We hope :-) )

Tony

W
winkboyerAuthor
Participant
June 26, 2013

Thanks Tony, it seems to be working.

T
TonyHAus
Participant
June 26, 2013

Glad I could help

If it works ok I'd appreciate it you could award me a correct answer.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
June 25, 2013

Have you verified that it is not running in your task manager or activity monitor?  Also which operating system are you using?

W
winkboyerAuthor
Participant
June 25, 2013

I checked the Task manager first thing, I am running WIndows 8,

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
June 25, 2013

Can you provide a screenshot of the running process in your Task Manager then?  According to the error there is a process remaining which is interfering.

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