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Unable to install Creative Cloud (Error 44)

New Here ,
Jul 14, 2016 Jul 14, 2016

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Okay so I recently got a new laptop and am currently trying to install Creative Cloud but keep encountering an error.

Here's a picture of the error, it translates to: Installation program could not create essential folder/file. Install again. (Error: 44)

8665236ebb8b28f8b2b2915c726892f0.png

I've tried pretty much everything: running it as admin, running it from a different file directory, turning AVG and Malwarebytes off, did a ''sfc /scannow'', cleaned the %temp% folder, ran the Cleanup Tool. Absolutely nothing seems to work, and I'm pretty clueless now.

Anyone have any clue on what to do?

Thanks in advance for the help,

Sam

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correct answers 1 Correct answer

Adobe Employee , Jul 14, 2016 Jul 14, 2016

Hi Sams66276009,

I understand your concern. As you have mentioned that you have already tried the basic troubleshooting and it still doesn't work, i would recommend you to follow the troubleshooting steps in the following thread: Error code 44

You are welcome to update this discussion in case you need further assistance

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Adobe Employee ,
Jul 14, 2016 Jul 14, 2016

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Hi Sams66276009,

I understand your concern. As you have mentioned that you have already tried the basic troubleshooting and it still doesn't work, i would recommend you to follow the troubleshooting steps in the following thread: Error code 44

You are welcome to update this discussion in case you need further assistance

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New Here ,
Jul 14, 2016 Jul 14, 2016

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Thank you, that seemed to have worked!

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Adobe Employee ,
Jul 14, 2016 Jul 14, 2016

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You're welcome

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