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Unable to purchase any adobe software. Stuck at "Please Wait" screen, followed by "Safari can't open the page" screen

New Here ,
Aug 09, 2015 Aug 09, 2015

I'm on a Mac OSX. Trying to purchase Premiere Pro as my trial had run out of time but everytime I try to purchase I get this screen. Tried it on Chrome and the same thing happens.

Screen Shot 2015-08-09 at 2.55.44 PM.png

Followed by this screen...

Screen Shot 2015-08-09 at 2.56.24 PM.png

Please help! Been trying for the last 2 days.

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Creative Cloud
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LEGEND ,
Aug 09, 2015 Aug 09, 2015

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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New Here ,
Aug 09, 2015 Aug 09, 2015

Hi Ned,

I've enabled and cleared cookies and just tried firefox and chrome as well. But still the same thing on all 3 browsers. Server seems to time out each time. For the heck of it, I've even tried purchasing using Safari on my iPhone. Same thing.

I'll try creating another Adobe profile and see if that works but I'm open to any other ideas...

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New Here ,
Aug 09, 2015 Aug 09, 2015

Well, creating another adobe account didn't help either... I'm lost!

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New Here ,
Aug 10, 2015 Aug 10, 2015
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any other community folks having similar issues??

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