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Unable to reach Adobe servers, Please check firewall settings and try again

New Here ,
Apr 02, 2016 Apr 02, 2016

Unable to reach Adobe servers, Please check firewall settings and try again

When download photoshop cc trail is says ^^

I've tried add adobe through firewall

I've tried enabling adobe inbound rules

I've tried restarting my pc

Nothing works please help

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Creative Cloud
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correct answers 1 Correct answer

Community Expert , Apr 02, 2016 Apr 02, 2016
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Community Expert ,
Apr 02, 2016 Apr 02, 2016

Please read https://forums.adobe.com/thread/1499014

-try some steps such as changing browsers and turning off your firewall

-also flush your browser cache so you are starting with a fresh browser

-check hosts file for blocked entries https://forums.adobe.com/thread/1912777

http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-wip/

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

or

A chat session where an agent may remotely look inside your computer may help

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Creative Cloud chat support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

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New Here ,
Sep 19, 2016 Sep 19, 2016
LATEST

For list of rules needed to modify on firewall to allow access, click link below to refer to similar issues.

Re: Creative Cloud Packager does not log in - need IP addresses for firewall rule

Regards...

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