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Update Failed Message for Photoshop, AE, Premiere and ME

New Here ,
Oct 19, 2022 Oct 19, 2022

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I am unable to update any of these apps. The other new releases updated, but not these. I get to 6% on photoshop and it fails everytime. The others don't even get that far. What's the fix?

 

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Creative Cloud , Installation

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correct answers 1 Correct answer

New Here , Oct 20, 2022 Oct 20, 2022

Restarting my Mac solved it for me

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Community Expert ,
Oct 19, 2022 Oct 19, 2022

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reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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Community Expert ,
Oct 19, 2022 Oct 19, 2022

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I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

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Community Beginner ,
Oct 20, 2022 Oct 20, 2022

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Its' solved ?

 

Greets

sado

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New Here ,
Oct 20, 2022 Oct 20, 2022

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Restarting my Mac solved it for me

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Community Expert ,
Oct 20, 2022 Oct 20, 2022

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@Marion26281451rvqd 

 

if there'd been a restart needed for the cc app, resetting the app should have worked.  did you try that before restarting your computer?

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New Here ,
Oct 20, 2022 Oct 20, 2022

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I tried that and it didn't do anything

 

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Community Beginner ,
Oct 21, 2022 Oct 21, 2022

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Hi default,

 

can you please attach the logs after this "Help-Tutorial for Log-Files" ? Troubleshoot Adobe Log Files 

It's also possible to attach the Mac OS System Report ?

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New Here ,
Oct 20, 2022 Oct 20, 2022

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I did try that - nothing worked until I restarted the Mac

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Community Expert ,
Oct 20, 2022 Oct 20, 2022

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@Marion26281451rvqd, thank you for that info.  (it indicates there was something other than the cc app preventing the update.)

 

@defaultd4zpxu8sl00u, did you try restarting your computer?

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