Update Failed Message for Photoshop, AE, Premiere and ME

[defaultd4zpxu8sl00u]

I am unable to update any of these apps. The other new releases updated, but not these. I get to 6% on photoshop and it fails everytime. The others don't even get that far. What's the fix?

[kglad]

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[Peru Bob]

I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

[sadolino]

Its' solved ?

Greets

sado

[Marion26281451rvqd · Accepted solution]

Restarting my Mac solved it for me

[kglad]

@Marion26281451rvqd 

if there'd been a restart needed for the cc app, resetting the app should have worked.  did you try that before restarting your computer?

[defaultd4zpxu8sl00u]

I tried that and it didn't do anything

[sadolino]

Hi default,

can you please attach the logs after this "Help-Tutorial for Log-Files" ? Troubleshoot Adobe Log Files 

It's also possible to attach the Mac OS System Report ?

[Marion26281451rvqd]

I did try that - nothing worked until I restarted the Mac

[kglad]

@Marion26281451rvqd, thank you for that info.  (it indicates there was something other than the cc app preventing the update.)

@defaultd4zpxu8sl00u, did you try restarting your computer?