Updating Creative Cloud issue

Report · Jul 25, 2017

Hi there,

Since yesterday I have been having this issue on updating Creative Cloud (Error Code: 183) and I can´t access "Assets".

I already reinstalled the Creative Cloud, used the Adobe Creative Cloud Cleaner Tool (cleaned and reinstalled everything), quit using ALT + CTRL + R, checked my Firewall but it won´t work. At least "My Library" on Photoshop is working properly.

One thing that I perceived it´s the CoreSync.exe is not loading unless I execute it manually. I don´t know if this has to do with my problem.

My Creative Cloud is 4.2.0.211 + Windows 7 - 64

Really thanks

Sato

Here you go the Coresync.log of today:

20170725-000424.242: t=1660: Warning: GUDE: Request Failed. ErrorCode: 29 errorMessage: Timeout. Receive Response Failed (ClientCallbackHandler.cpp.ClientCallbackHandler::invokeErrorCallback.327)

20170725-000424.244: t=1660: Info: [livetype] onError (id=longpoll) 29 'Timeout. Receive Response Failed'

20170725-000424.245: t=1660: Error: [livetype] longpoll: LTOnError failed to download entitlement file.

20170725-000424.245: t=1660: Info: [livetype] longpoll: listening immediately given retry-after 60 seconds

20170725-000424.245: t=1660: Info: [livetype] longpoll: Sending long poll request to https://polka.typekit.com/subscribe?adobe_id=7CFEA3D4572D5D1B7F000101%40AdobeID&entitlement_state=e9...

20170725-000424.245: t=1660: Info: [livetype] downloadToFile (id=longpoll) => 412

20170725-000424.245: t=1660: Info: [livetype] onAddParameters

20170725-000424.246: t=1660: Info: [livetype] onSetTimeout

20170725-000424.246: t=1660: Info: [livetype] longpoll: setting poll timeout to 1020

20170725-000424.251: t=1660: Info: [livetype] onAddHeaders (id=longpoll)

20170725-001508.937: t=128c: Info: [livetype] onTextReceived cosy.fonts.FontsInfoRequest

20170725-001508.938: t=1fc4: Info: [livetype] sendText accc.fonts.FontsInfoResponse (2 items - A:2)

20170725-002024.938: t=249c: Info: Dcx.DcxHTTPAbstraction: DcxHTTPSession::setImsAccessToken (DcxHTTPSession.cpp.AdobeDCX::DcxHTTPSession::setImsAccessToken.90)

20170725-002025.577: t=25c0: Info: mon: Begin status success for 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries (ChangeMonitorController.cpp.musync::ChangeMonitorControllerImpl::handleJournalStatusHandler.608)

20170725-002025.577: t=25c0: Info: mon: End status success for 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries (ChangeMonitorController.cpp.musync::ChangeMonitorControllerImpl::handleJournalStatusHandler.608)

20170725-002025.581: t=3e34: Info: ACSL: Received empty journal (LoggingJournalParserCallbacks.cpp.AdobeACSL::LoggingJournalParserCallbacks::onEnd.41)

20170725-002124.242: t=1660: Warning: GUDE: Request Failed. ErrorCode: 29 errorMessage: Timeout. Receive Response Failed (ClientCallbackHandler.cpp.ClientCallbackHandler::invokeErrorCallback.327)

20170725-002124.242: t=1660: Info: [livetype] onError (id=longpoll) 29 'Timeout. Receive Response Failed'

20170725-002124.242: t=1660: Error: [livetype] longpoll: LTOnError failed to download entitlement file.

20170725-002124.243: t=1660: Info: [livetype] longpoll: listening immediately given retry-after 60 seconds

20170725-002124.243: t=1660: Info: [livetype] longpoll: Sending long poll request to https://polka.typekit.com/subscribe?adobe_id=7CFEA3D4572D5D1B7F000101%40AdobeID&entitlement_state=e9...

20170725-002124.243: t=1660: Info: [livetype] downloadToFile (id=longpoll) => 437

20170725-002124.244: t=0c68: Info: [livetype] onAddParameters

20170725-002124.244: t=0c68: Info: [livetype] onSetTimeout

20170725-002124.244: t=0c68: Info: [livetype] longpoll: setting poll timeout to 1020

20170725-002124.249: t=0c68: Info: [livetype] onAddHeaders (id=longpoll)

20170725-003824.242: t=0c68: Warning: GUDE: Request Failed. ErrorCode: 29 errorMessage: Timeout. Receive Response Failed (ClientCallbackHandler.cpp.ClientCallbackHandler::invokeErrorCallback.327)

20170725-003824.242: t=0c68: Info: [livetype] onError (id=longpoll) 29 'Timeout. Receive Response Failed'

20170725-003824.242: t=0c68: Error: [livetype] longpoll: LTOnError failed to download entitlement file.

20170725-003824.242: t=0c68: Info: [livetype] longpoll: listening immediately given retry-after 60 seconds

20170725-003824.242: t=0c68: Info: [livetype] longpoll: Sending long poll request to https://polka.typekit.com/subscribe?adobe_id=7CFEA3D4572D5D1B7F000101%40AdobeID&entitlement_state=e9...

20170725-003824.242: t=0c68: Info: [livetype] downloadToFile (id=longpoll) => 460

20170725-003824.243: t=1660: Info: [livetype] onAddParameters

20170725-003824.243: t=1660: Info: [livetype] onSetTimeout

20170725-003824.243: t=1660: Info: [livetype] longpoll: setting poll timeout to 1020

20170725-003824.249: t=1660: Info: [livetype] onAddHeaders (id=longpoll)

20170725-004509.123: t=128c: Info: [livetype] onTextReceived cosy.fonts.FontsInfoRequest

20170725-004509.124: t=1fc4: Info: [livetype] sendText accc.fonts.FontsInfoResponse (2 items - A:2)

20170725-005049.438: t=249c: Info: Dcx.DcxHTTPAbstraction: DcxHTTPSession::setImsAccessToken (DcxHTTPSession.cpp.AdobeDCX::DcxHTTPSession::setImsAccessToken.90)

20170725-005050.081: t=25c0: Info: mon: Begin status success for 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries (ChangeMonitorController.cpp.musync::ChangeMonitorControllerImpl::handleJournalStatusHandler.608)

20170725-005050.081: t=25c0: Info: mon: End status success for 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries (ChangeMonitorController.cpp.musync::ChangeMonitorControllerImpl::handleJournalStatusHandler.608)

20170725-005050.084: t=3d8c: Info: ACSL: Received empty journal (LoggingJournalParserCallbacks.cpp.AdobeACSL::LoggingJournalParserCallbacks::onEnd.41)

20170725-005524.243: t=1660: Warning: GUDE: Request Failed. ErrorCode: 29 errorMessage: Timeout. Receive Response Failed (ClientCallbackHandler.cpp.ClientCallbackHandler::invokeErrorCallback.327)

20170725-005524.243: t=1660: Info: [livetype] onError (id=longpoll) 29 'Timeout. Receive Response Failed'

20170725-005524.243: t=1660: Error: [livetype] longpoll: LTOnError failed to download entitlement file.

20170725-005524.243: t=1660: Info: [livetype] longpoll: listening immediately given retry-after 60 seconds

20170725-005524.244: t=1660: Info: [livetype] longpoll: Sending long poll request to https://polka.typekit.com/subscribe?adobe_id=7CFEA3D4572D5D1B7F000101%40AdobeID&entitlement_state=e9...

20170725-005524.244: t=1660: Info: [livetype] downloadToFile (id=longpoll) => 485

20170725-005524.245: t=0c68: Info: [livetype] onAddParameters

20170725-005524.245: t=0c68: Info: [livetype] onSetTimeout

20170725-005524.245: t=0c68: Info: [livetype] longpoll: setting poll timeout to 1020

20170725-005524.250: t=0c68: Info: [livetype] onAddHeaders (id=longpoll)

20170725-083633.219: t=1d78: Always: RetroEnvironment: reportAppVersionString: CoreSync v.2.4.1.509.15 x86 (RetroEnvironment.cpp.musync::reportAppVersionString.48)

20170725-083633.220: t=1d78: Always: RetroEnvironment: reportDetailedOsVersionInfo: OSVer: 6.1.1; AppVer: 2.4.1.509.15 (RetroEnvironment.cpp.musync::reportDetailedOsVersionInfo.69)

20170725-083633.220: t=1d78: Always: RetroEnvironment: reportHostVersionInfo: kHostVersion: 34 (RetroEnvironment.cpp.musync::reportHostVersionInfo.78)

20170725-083633.232: t=1d78: Info: Loading plugins from folder: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncPlugins'

20170725-083633.234: t=1d78: Info: Loading plugins from folder: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncPlugins\CCSyncPlugin'

20170725-083633.234: t=1d78: Info: Loading plugins from folder: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncPlugins\DesignLibraryPlugin'

20170725-083633.244: t=1d78: Info: Plugin loaded: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncPlugins\DesignLibraryPlugin\DesignLibraryPlugin.dll'

20170725-083633.244: t=1d78: Info: Loading plugins from folder: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncPlugins\ExchangePlugin'

20170725-083633.277: t=1d78: Info: Plugin loaded: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncPlugins\ExchangePlugin\ExchangePlugin.dll'

20170725-083633.277: t=1d78: Info: Loading plugins from folder: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncPlugins\LiveType'

20170725-083633.286: t=1d78: Info: Plugin loaded: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncPlugins\LiveType\LiveType.dll'

20170725-083633.286: t=1d78: Info: Loading plugins from folder: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncPlugins\SynKit'

20170725-083633.291: t=1d78: Info: Plugin loaded: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncPlugins\SynKit\SynKit.dll'

20170725-083633.291: t=1d78: Info: AppHookControllerImpl::onStartup in

20170725-083633.292: t=1d78: Info: [DesignLibraryPlugin] [DesignLibraryManager.cpp:InitFileSystem:166] DesignLibraryPlugin version is "1.0.0.86"

20170725-083633.293: t=1d78: Info: [DesignLibraryPlugin] [DesignLibraryAppHook.cpp:onStartup:72] register interest path "/assets/adobe-libraries/"...

20170725-083633.306: t=1824: Info: [ExchangePlugin] (EPTaskManager.cpp, 504 ) --CEPTaskManager::initMainloop: initMainloop begin, and begin check if core lib is loaded..., version is 1.4.0.1176

20170725-083633.306: t=1d78: Info: [livetype] onStartup

20170725-083633.330: t=1d78: Info: [livetype] onStartup => success

20170725-083633.330: t=1d78: Info: AppHookControllerImpl::onStartup out

20170725-083633.330: t=1d78: Info: jura: Begin Starting network monitor (NetworkMonitor_win.cpp.`anonymous-namespace'::WNetworkMonitor::start.184)

20170725-083635.946: t=1d78: Info: jura: End Starting network monitor (NetworkMonitor_win.cpp.`anonymous-namespace'::WNetworkMonitor::start.184)

20170725-083635.947: t=1d78: Info: FolderPersistenceSqliteImpl: VerifyAndRepair: checking DB structure (FolderPersistenceSqliteImpl.cpp.sibcrux::SyncSvc::FolderPersistenceSqliteImpl::VerifyAndRepair.296)

20170725-083635.947: t=1d78: Info: jura.db.verification: Database Integrity Verification Started (DatabaseVerifier.cpp.jura::DatabaseVerifier::verifyIntegrity.345)

20170725-083635.948: t=1d78: Info: jura.db.verification: Database Integrity Verification Succeeded (DatabaseVerifier.cpp.jura::DatabaseVerifier::verifyIntegrity.360)

20170725-083635.948: t=1d78: Info: jura.db.verification: Database Schema Verification Started (DatabaseVerifier.cpp.jura::DatabaseVerifier::verifySchema.370)

20170725-083635.949: t=1d78: Info: jura.db.verification: Database Schema Verification Succeeded (DatabaseVerifier.cpp.jura::DatabaseVerifier::verifySchema.412)

20170725-083635.949: t=1d78: Info: FolderPersistenceSqliteImpl: VerifyAndRepair: result is 1 (FolderPersistenceSqliteImpl.cpp.sibcrux::SyncSvc::FolderPersistenceSqliteImpl::VerifyAndRepair.321)

20170725-083635.949: t=1d78: Info: LocalisingEnvironment: start (LocalisingEnvironment.cpp.musync::LocalisingEnvironment::start.30)

20170725-083635.953: t=1d78: Info: AppShell: End start (AppShell.cpp.musync::AppShell::startup.137)

20170725-083635.953: t=1ca4: Info: app: Begin Starting up (AppController.cpp.musync::AppControllerImpl::startHandler.236)

20170725-083635.953: t=1ca4: Info: ipc: Broadcasting sync.out.broadcast.app.startedup 047811ed-ce3f-4a86-b497-9f32cf45647f (IpcController.cpp.musync::IpcControllerImpl::LogHelper::sendBroadcast.167)

20170725-083635.954: t=1ca4: Info: app: End Starting up (AppController.cpp.musync::AppControllerImpl::startHandler.236)

20170725-083635.955: t=0e40: Info: [livetype] onTextReceived sync.out.broadcast.app.startedup

20170725-083635.959: t=0e40: Info: ipc: Receiving sync.in.request.auth.grant 7CFEA3D4572D5D1B7F000101@AdobeID {573F9E88-F150-4216-AA04-1F13022924FC} << ADCS

<?xml version="1.0" encoding="utf-8"?>

<type>sync.in.request.auth.grant</type>

<name>Jorge Sato</name>

<email>info@jorgesato.com</email>

<userid>7CFEA3D4572D5D1B7F000101@AdobeID</userid>

<accesstoken>redacted</accesstoken>

<imsprofile>redacted</imsprofile>

</message>

(IpcController.cpp.musync::IpcControllerImpl::LogHelper::receiveMessage.152)

20170725-083635.960: t=1ca4: Info: app: Begin Creating SyncController for 7CFEA3D4572D5D1B7F000101@AdobeID (AppController.cpp.musync::AppControllerImpl::createSyncController.212)

20170725-083635.961: t=1ca4: Info: app: End Creating SyncController for 7CFEA3D4572D5D1B7F000101@AdobeID (AppController.cpp.musync::AppControllerImpl::createSyncController.212)

20170725-083635.963: t=23a0: Info: syn: Begin Granting access for 7CFEA3D4572D5D1B7F000101@AdobeID (SyncController.cpp.musync::SyncControllerImpl::authGrantHandler.626)

20170725-083635.963: t=23a0: Info: auth: Granting access for info@jorgesato.com (SSO) for 7CFEA3D4572D5D1B7F000101@AdobeID (AuthController.cpp.musync::AuthControllerImpl::grant.216)

20170725-083635.963: t=23a0: Info: SyncService: Creating a new account for 7CFEA3D4572D5D1B7F000101@AdobeID (SyncSvcAccount.cpp.sibcrux::SyncSvc::SyncSvcAccount::_GetAccount.591)

20170725-083635.964: t=23a0: Info: syn: Begin Starting for 7CFEA3D4572D5D1B7F000101@AdobeID (SyncController.cpp.musync::SyncControllerImpl::startHandler.517)

20170725-083635.964: t=23a0: Info: syn: End Starting for 7CFEA3D4572D5D1B7F000101@AdobeID (SyncController.cpp.musync::SyncControllerImpl::startHandler.517)

20170725-083635.965: t=23a0: Info: AppHookControllerImpl::onSignIn in

20170725-083635.969: t=23a0: Info: [livetype] onSignIn

20170725-083635.969: t=23a0: Info: [livetype] sendText accc.app.GetConfigParamRequest (longpoll: Requesting longpoll host configuration.)

20170725-083635.969: t=23a0: Info: AppHookControllerImpl::onSignIn out

20170725-083635.969: t=23a0: Info: syn: End Granting access for 7CFEA3D4572D5D1B7F000101@AdobeID (SyncController.cpp.musync::SyncControllerImpl::authGrantHandler.626)

20170725-083635.970: t=23a0: Info: ipc: Sending success sync.out.response.auth.grant 7CFEA3D4572D5D1B7F000101@AdobeID {573F9E88-F150-4216-AA04-1F13022924FC} >> ADCS (IpcController.cpp.musync::IpcControllerImpl::LogHelper::sendResponse.157)

20170725-083635.977: t=0e40: Info: [livetype] onTextReceived cosy.fonts.UpdatePreferencesRequest

20170725-083635.978: t=0d28: Info: [livetype] sendText accc.fonts.UpdatePreferencesResponse (success)

20170725-083635.978: t=0d28: Info: [livetype] syncStatus: ON

20170725-083635.979: t=0e40: Info: [livetype] onTextReceived cosy.fonts.GetConfigParamResponse

20170725-083635.979: t=0d2c: Info: [livetype] enableFontSync

20170725-083635.979: t=0d2c: Info: [livetype] longpoll: processing latest entitlement file

20170725-083635.981: t=0d2c: Info: [livetype] longpoll: Sending long poll request to https://polka.typekit.com/subscribe?adobe_id=7CFEA3D4572D5D1B7F000101%40AdobeID&entitlement_state=e9...

20170725-083635.983: t=0d2c: Info: [livetype] downloadToFile (id=longpoll) => 1

20170725-083635.984: t=1640: Info: [livetype] onAddParameters

20170725-083635.985: t=1640: Info: [livetype] onSetTimeout

20170725-083635.985: t=1640: Info: [livetype] longpoll: setting poll timeout to 1020

20170725-083635.994: t=0d2c: Info: [livetype] synced fonts

20170725-083636.003: t=1640: Info: [livetype] onAddHeaders (id=longpoll)

20170725-083637.177: t=0e40: Info: ipc: Receiving sync.in.request.app.shutdown {3467C023-9D28-44B7-87E9-8F2994C2FBA8} << ADCS (IpcController.cpp.musync::IpcControllerImpl::LogHelper::receiveMessage.152)

20170725-083637.177: t=1ca4: Info: app: Begin Shutting down (AppController.cpp.musync::AppControllerImpl::stopHandler.258)

20170725-083637.178: t=1ca4: Info: ipc: Broadcasting sync.out.broadcast.app.shuttingdown 7394ae91-f3bd-4dd1-83b4-045213692093 << ADCS (IpcController.cpp.musync::IpcControllerImpl::LogHelper::sendBroadcast.167)

20170725-083637.178: t=23a0: Info: syn: Begin Stopping due to shutdown for 7CFEA3D4572D5D1B7F000101@AdobeID (SyncController.cpp.musync::SyncControllerImpl::stopHandler.528)

20170725-083637.178: t=23a0: Info: syn: End Stopping due to shutdown for 7CFEA3D4572D5D1B7F000101@AdobeID (SyncController.cpp.musync::SyncControllerImpl::stopHandler.528)

20170725-083637.178: t=0e40: Info: [livetype] onTextReceived sync.out.broadcast.app.shuttingdown

20170725-083637.178: t=1ca4: Info: app: End Shutting down (AppController.cpp.musync::AppControllerImpl::stopHandler.258)

20170725-083637.179: t=0d28: Info: [livetype] onShutdownMessage

20170725-083637.179: t=1ca4: Info: ipc: Sending success sync.out.response.app.shutdown {3467C023-9D28-44B7-87E9-8F2994C2FBA8} >> ADCS (IpcController.cpp.musync::IpcControllerImpl::LogHelper::sendResponse.157)

20170725-083637.180: t=1ca4: Info: AppShell: Begin appCompleted (AppShell.cpp.musync::AppShell::appCompleted.83)

20170725-083637.180: t=1ca4: Info: AppShell: End appCompleted (AppShell.cpp.musync::AppShell::appCompleted.83)

20170725-083638.192: t=1d78: Info: jura.db: Closed database at C:\Users\Sato\AppData\Roaming\Adobe\CoreSync\coresync.db (Database.cpp.jura::Database::close.124)

20170725-083638.192: t=1d78: Info: jura: Stopped network monitor (NetworkMonitor_win.cpp.`anonymous-namespace'::WNetworkMonitor::stop.275)

20170725-083638.192: t=1d78: Info: AppHookControllerImpl::onShutdown in

20170725-083638.192: t=1d78: Info: [livetype] onShutdown

20170725-083638.192: t=0d2c: Info: [livetype] cancelRequest 1

20170725-083638.192: t=1640: Info: [livetype] onCancellation (id=longpoll)

20170725-083638.192: t=0d2c: Info: [livetype] torn down for update

20170725-083638.192: t=1d78: Info: AppHookControllerImpl::onShutdown out

20170725-151843.883: t=268c: Always: RetroEnvironment: reportAppVersionString: CoreSync v.2.4.1.530.46 x86 (RetroEnvironment.cpp.musync::reportAppVersionString.48)

20170725-151843.883: t=268c: Always: RetroEnvironment: reportDetailedOsVersionInfo: OSVer: 6.1.1; AppVer: 2.4.1.530.46 (RetroEnvironment.cpp.musync::reportDetailedOsVersionInfo.69)

20170725-151843.883: t=268c: Always: RetroEnvironment: reportHostVersionInfo: kHostVersion: 34 (RetroEnvironment.cpp.musync::reportHostVersionInfo.78)

20170725-151843.883: t=268c: Info: Loading plugins from folder: 'C:\Program Files (x86)\Adobe\Adobe Sync\CoreSyncPlugins'

20170725-151843.884: t=268c: Info: Loading plugins from folder: 'C:\Program Files (x86)\Adobe\Adobe Sync\CoreSyncPlugins\DesignLibraryPlugin'

20170725-151843.885: t=268c: Info: Plugin loaded: 'C:\Program Files (x86)\Adobe\Adobe Sync\CoreSyncPlugins\DesignLibraryPlugin\DesignLibraryPlugin.dll'

20170725-151843.885: t=268c: Info: Loading plugins from folder: 'C:\Program Files (x86)\Adobe\Adobe Sync\CoreSyncPlugins\ExchangePlugin'

20170725-151843.890: t=268c: Info: Plugin loaded: 'C:\Program Files (x86)\Adobe\Adobe Sync\CoreSyncPlugins\ExchangePlugin\ExchangePlugin.dll'

20170725-151843.891: t=268c: Info: Loading plugins from folder: 'C:\Program Files (x86)\Adobe\Adobe Sync\CoreSyncPlugins\LiveType'

20170725-151843.892: t=268c: Info: Plugin loaded: 'C:\Program Files (x86)\Adobe\Adobe Sync\CoreSyncPlugins\LiveType\LiveType.dll'

20170725-151843.892: t=268c: Info: Loading plugins from folder: 'C:\Program Files (x86)\Adobe\Adobe Sync\CoreSyncPlugins\SynKit'

20170725-151843.893: t=268c: Info: Plugin loaded: 'C:\Program Files (x86)\Adobe\Adobe Sync\CoreSyncPlugins\SynKit\SynKit.dll'

20170725-151843.893: t=268c: Info: AppHookControllerImpl::onStartup in

20170725-151843.893: t=268c: Info: [DesignLibraryPlugin] [DesignLibraryManager.cpp:InitFileSystem:166] DesignLibraryPlugin version is "1.0.0.86"

20170725-151843.893: t=268c: Info: [DesignLibraryPlugin] [DesignLibraryAppHook.cpp:onStartup:72] register interest path "/assets/adobe-libraries/"...

20170725-151843.900: t=0be4: Info: [ExchangePlugin] (EPTaskManager.cpp, 504 ) --CEPTaskManager::initMainloop: initMainloop begin, and begin check if core lib is loaded..., version is 1.4.0.1176

20170725-151843.901: t=268c: Info: [livetype] onStartup

20170725-151843.907: t=268c: Info: [livetype] onStartup => success

20170725-151843.907: t=268c: Info: AppHookControllerImpl::onStartup out

20170725-151843.907: t=268c: Info: jura: Begin Starting network monitor (NetworkMonitor_win.cpp.`anonymous-namespace'::WNetworkMonitor::start.184)

20170725-151843.920: t=268c: Info: jura: End Starting network monitor (NetworkMonitor_win.cpp.`anonymous-namespace'::WNetworkMonitor::start.184)

20170725-151843.920: t=268c: Info: FolderPersistenceSqliteImpl: VerifyAndRepair: checking DB structure (FolderPersistenceSqliteImpl.cpp.sibcrux::SyncSvc::FolderPersistenceSqliteImpl::VerifyAndRepair.296)

20170725-151843.920: t=268c: Info: jura.db.verification: Database Integrity Verification Started (DatabaseVerifier.cpp.jura::DatabaseVerifier::verifyIntegrity.345)

20170725-151843.921: t=268c: Info: jura.db.verification: Database Integrity Verification Succeeded (DatabaseVerifier.cpp.jura::DatabaseVerifier::verifyIntegrity.360)

20170725-151843.921: t=268c: Info: jura.db.verification: Database Schema Verification Started (DatabaseVerifier.cpp.jura::DatabaseVerifier::verifySchema.370)

20170725-151843.921: t=268c: Info: jura.db.verification: Database Schema Verification Succeeded (DatabaseVerifier.cpp.jura::DatabaseVerifier::verifySchema.412)

20170725-151843.921: t=268c: Info: FolderPersistenceSqliteImpl: VerifyAndRepair: result is 1 (FolderPersistenceSqliteImpl.cpp.sibcrux::SyncSvc::FolderPersistenceSqliteImpl::VerifyAndRepair.321)

20170725-151843.921: t=268c: Info: LocalisingEnvironment: start (LocalisingEnvironment.cpp.musync::LocalisingEnvironment::start.30)

20170725-151843.924: t=268c: Info: AppShell: End start (AppShell.cpp.musync::AppShell::startup.137)

20170725-151843.924: t=33cc: Info: app: Begin Starting up (AppController.cpp.musync::AppControllerImpl::startHandler.236)

20170725-151843.924: t=33cc: Info: ipc: Broadcasting sync.out.broadcast.app.startedup b200aeea-dfc1-4d68-bbde-30e2930d8745 (IpcController.cpp.musync::IpcControllerImpl::LogHelper::sendBroadcast.167)

20170725-151843.925: t=33cc: Info: app: End Starting up (AppController.cpp.musync::AppControllerImpl::startHandler.236)

20170725-151843.925: t=2e98: Info: [livetype] onTextReceived sync.out.broadcast.app.startedup

20170725-151843.934: t=2e98: Info: ipc: Receiving sync.in.request.auth.grant 7CFEA3D4572D5D1B7F000101@AdobeID {DE401839-3617-4E85-BD59-5D8BE8EE9635} << ADCS

<?xml version="1.0" encoding="utf-8"?>

<type>sync.in.request.auth.grant</type>

<name>Jorge Sato</name>

<email>info@jorgesato.com</email>

<userid>7CFEA3D4572D5D1B7F000101@AdobeID</userid>

<accesstoken>redacted</accesstoken>

<imsprofile>redacted</imsprofile>

</message>

(IpcController.cpp.musync::IpcControllerImpl::LogHelper::receiveMessage.152)

20170725-151843.935: t=33cc: Info: app: Begin Creating SyncController for 7CFEA3D4572D5D1B7F000101@AdobeID (AppController.cpp.musync::AppControllerImpl::createSyncController.212)

20170725-151843.935: t=33cc: Info: app: End Creating SyncController for 7CFEA3D4572D5D1B7F000101@AdobeID (AppController.cpp.musync::AppControllerImpl::createSyncController.212)

20170725-151843.936: t=2e98: Info: ipc: Receiving sync.in.request.changemonitor.getstatus 7CFEA3D4572D5D1B7F000101@AdobeID 4184fbb1-8a6e-42a1-82f3-7294208d3154 << LIBS (IpcController.cpp.musync::IpcControllerImpl::LogHelper::receiveMessage.152)

20170725-151843.937: t=16ac: Info: syn: Begin Granting access for 7CFEA3D4572D5D1B7F000101@AdobeID (SyncController.cpp.musync::SyncControllerImpl::authGrantHandler.626)

20170725-151843.937: t=2e98: Info: ipc: Receiving sync.in.request.observer.create 0cbcc04f-e87c-4ee5-b195-e81b5ef36b65 << LIBS

<?xml version="1.0" encoding="utf-8"?>

<filterjob>files</filterjob>

<type>sync.in.request.observer.create</type>

</message>

(IpcController.cpp.musync::IpcControllerImpl::LogHelper::receiveMessage.152)

20170725-151843.937: t=16ac: Info: auth: Granting access for info@jorgesato.com (SSO) for 7CFEA3D4572D5D1B7F000101@AdobeID (AuthController.cpp.musync::AuthControllerImpl::grant.216)

20170725-151843.938: t=16ac: Info: SyncService: Creating a new account for 7CFEA3D4572D5D1B7F000101@AdobeID (SyncSvcAccount.cpp.sibcrux::SyncSvc::SyncSvcAccount::_GetAccount.591)

20170725-151843.938: t=2e98: Info: ipc: Receiving sync.in.request.job.getstatus 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.files 44fb989c-c0dd-4585-9cb3-a0f1acc377fc << LIBS (IpcController.cpp.musync::IpcControllerImpl::LogHelper::receiveMessage.152)

20170725-151843.938: t=16ac: Info: syn: Begin Starting for 7CFEA3D4572D5D1B7F000101@AdobeID (SyncController.cpp.musync::SyncControllerImpl::startHandler.517)

20170725-151843.938: t=16ac: Info: syn: End Starting for 7CFEA3D4572D5D1B7F000101@AdobeID (SyncController.cpp.musync::SyncControllerImpl::startHandler.517)

20170725-151843.939: t=16ac: Info: AppHookControllerImpl::onSignIn in

20170725-151843.940: t=33cc: Info: ipc: Sending success sync.out.response.observer.create 0cbcc04f-e87c-4ee5-b195-e81b5ef36b65 >> LIBS

<?xml version="1.0" encoding="utf-8"?>

<status>success</status>

<type>sync.out.response.observer.create</type>

</message>

(IpcController.cpp.musync::IpcControllerImpl::LogHelper::sendResponse.157)

20170725-151843.953: t=2e98: Info: [livetype] onTextReceived cosy.fonts.UpdatePreferencesRequest

20170725-151843.953: t=16ac: Info: [livetype] onSignIn

20170725-151843.955: t=16ac: Info: [livetype] sendText accc.app.GetConfigParamRequest (longpoll: Requesting longpoll host configuration.)

20170725-151843.960: t=16ac: Info: AppHookControllerImpl::onSignIn out

20170725-151843.960: t=16ac: Info: syn: End Granting access for 7CFEA3D4572D5D1B7F000101@AdobeID (SyncController.cpp.musync::SyncControllerImpl::authGrantHandler.626)

20170725-151843.962: t=2e98: Info: [livetype] onTextReceived cosy.fonts.UpdatePreferencesRequest

20170725-151843.962: t=2b4c: Info: [livetype] sendText accc.fonts.UpdatePreferencesResponse (success)

20170725-151843.964: t=16ac: Info: ipc: Sending success sync.out.response.auth.grant 7CFEA3D4572D5D1B7F000101@AdobeID {DE401839-3617-4E85-BD59-5D8BE8EE9635} >> ADCS (IpcController.cpp.musync::IpcControllerImpl::LogHelper::sendResponse.157)

20170725-151843.968: t=2b4c: Info: [livetype] syncStatus: ON

20170725-151843.968: t=2e98: Info: [livetype] onTextReceived cosy.fonts.GetConfigParamResponse

20170725-151843.968: t=2b4c: Info: [livetype] sendText accc.fonts.UpdatePreferencesResponse (success)

20170725-151843.973: t=16ac: Error: syn: exception does_not_exist musync:4 7CFEA3D4572D5D1B7F000101@AdobeID (SyncController.cpp.musync::SyncControllerImpl::changeMonitorHandlerWrapper.1241)

20170725-151843.973: t=2b4c: Info: [livetype] syncStatus: ON

20170725-151843.973: t=32b0: Info: [livetype] enableFontSync

20170725-151843.973: t=32b0: Info: [livetype] longpoll: processing latest entitlement file

20170725-151843.974: t=32b0: Info: [livetype] longpoll: New entitlement file processing failed.

20170725-151843.974: t=32b0: Info: [livetype] longpoll: Entitlement file empty or error detected. retrying longpoll

20170725-151843.975: t=32b0: Info: [livetype] longpoll: listening immediately given retry-after 60 seconds

20170725-151843.975: t=32b0: Info: [livetype] longpoll: Sending long poll request to https://polka.typekit.com/subscribe?adobe_id=7CFEA3D4572D5D1B7F000101%40AdobeID&entitlement_state=

20170725-151843.977: t=16ac: Info: ipc: Sending does_not_exist sync.out.response.changemonitor.getstatus 7CFEA3D4572D5D1B7F000101@AdobeID 4184fbb1-8a6e-42a1-82f3-7294208d3154 >> LIBS

<?xml version="1.0" encoding="utf-8"?>

<changemonitor>cclibraries</changemonitor>

<status>does_not_exist</status>

<type>sync.out.response.changemonitor.getstatus</type>

<userid>7CFEA3D4572D5D1B7F000101@AdobeID</userid>

</message>

(IpcController.cpp.musync::IpcControllerImpl::LogHelper::sendResponse.157)

20170725-151843.979: t=2e98: Info: [livetype] onTextReceived cosy.fonts.FontsInfoRequest

20170725-151843.979: t=32b0: Info: [livetype] downloadToFile (id=longpoll) => 1

20170725-151843.985: t=16ac: Error: syn: exception does_not_exist musync:4 7CFEA3D4572D5D1B7F000101@AdobeID (SyncController.cpp.musync::SyncControllerImpl::jobHandlerWrapper.804)

20170725-151843.985: t=22e0: Info: [livetype] onAddParameters

20170725-151843.988: t=2b4c: Info: [livetype] sendText accc.fonts.FontsInfoResponse (0 items)

20170725-151843.988: t=32b0: Info: [livetype] synced fonts

20170725-151843.992: t=16ac: Info: ipc: Sending does_not_exist sync.out.response.job.getstatus 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.files 44fb989c-c0dd-4585-9cb3-a0f1acc377fc >> LIBS

<?xml version="1.0" encoding="utf-8"?>

<job>files</job>

<status>does_not_exist</status>

<type>sync.out.response.job.getstatus</type>

<userid>7CFEA3D4572D5D1B7F000101@AdobeID</userid>

</message>

(IpcController.cpp.musync::IpcControllerImpl::LogHelper::sendResponse.157)

20170725-151843.996: t=2e98: Info: ipc: Receiving sync.in.request.changemonitor.create 7CFEA3D4572D5D1B7F000101@AdobeID 48c12e39-4206-4931-b345-f4c938de8858 << LIBS

<?xml version="1.0" encoding="utf-8"?>

<changemonitor>cclibraries</changemonitor>

<pathprefix>/assets/adobe-libraries</pathprefix>

<pathprefix>/sync/adobe-libraries/bookmarks.json</pathprefix>

<userid>7CFEA3D4572D5D1B7F000101@AdobeID</userid>

<type>sync.in.request.changemonitor.create</type>

</message>

(IpcController.cpp.musync::IpcControllerImpl::LogHelper::receiveMessage.152)

20170725-151844.010: t=22e0: Info: [livetype] onSetTimeout

20170725-151844.010: t=22e0: Info: [livetype] longpoll: setting poll timeout to 1020

20170725-151844.025: t=1b00: Info: mon: Begin Creating 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries (ChangeMonitorController.cpp.musync::ChangeMonitorControllerImpl::createHandler.256)

20170725-151844.036: t=1b00: Info: DatabaseMigration: Move to using new db file name identifier following ers-related change Source: C:\Users\Sato\AppData\Roaming\Adobe\CoreSync\c998c4879ffc6b87e27222120093919f.db Dest: C:\Users\Sato\AppData\Roaming\Adobe\CoreSync\0f5945a56aec532c170d3d5e9f250d8b.db: Migration not attempted - Source file missing. (SyncSvcDBMigrations.cpp.sibcrux::SyncSvc::FileMoveMigration::perform.189)

20170725-151844.041: t=1b00: Info: DatabaseMigration: Move to using new db file name identifier following ers-related change Source: C:\Users\Sato\AppData\Roaming\Adobe\CoreSync\c998c4879ffc6b87e27222120093919f.db-shm Dest: C:\Users\Sato\AppData\Roaming\Adobe\CoreSync\0f5945a56aec532c170d3d5e9f250d8b.db-shm: Migration not attempted - Source file missing. (SyncSvcDBMigrations.cpp.sibcrux::SyncSvc::FileMoveMigration::perform.189)

20170725-151844.041: t=1b00: Info: DatabaseMigration: Move to using new db file name identifier following ers-related change Source: C:\Users\Sato\AppData\Roaming\Adobe\CoreSync\c998c4879ffc6b87e27222120093919f.db-wal Dest: C:\Users\Sato\AppData\Roaming\Adobe\CoreSync\0f5945a56aec532c170d3d5e9f250d8b.db-wal: Migration not attempted - Source file missing. (SyncSvcDBMigrations.cpp.sibcrux::SyncSvc::FileMoveMigration::perform.189)

20170725-151844.045: t=1b00: Info: DatabaseMigration: Move to using new db file name identifier in schema: 24 Source: C:\Users\Sato\AppData\Roaming\Adobe\CoreSync\0059cf01f94928fb5ec2c2be07ee530a.db Dest: C:\Users\Sato\AppData\Roaming\Adobe\CoreSync\0f5945a56aec532c170d3d5e9f250d8b.db: Migration not attempted - Source file missing. (SyncSvcDBMigrations.cpp.sibcrux::SyncSvc::FileMoveMigration::perform.189)

20170725-151844.046: t=1b00: Info: DatabaseMigration: Move to using new db file name identifier in schema: 24 Source: C:\Users\Sato\AppData\Roaming\Adobe\CoreSync\0059cf01f94928fb5ec2c2be07ee530a.db-shm Dest: C:\Users\Sato\AppData\Roaming\Adobe\CoreSync\0f5945a56aec532c170d3d5e9f250d8b.db-shm: Migration not attempted - Source file missing. (SyncSvcDBMigrations.cpp.sibcrux::SyncSvc::FileMoveMigration::perform.189)

20170725-151844.047: t=1b00: Info: DatabaseMigration: Move to using new db file name identifier in schema: 24 Source: C:\Users\Sato\AppData\Roaming\Adobe\CoreSync\0059cf01f94928fb5ec2c2be07ee530a.db-wal Dest: C:\Users\Sato\AppData\Roaming\Adobe\CoreSync\0f5945a56aec532c170d3d5e9f250d8b.db-wal: Migration not attempted - Source file missing. (SyncSvcDBMigrations.cpp.sibcrux::SyncSvc::FileMoveMigration::perform.189)

20170725-151844.055: t=1b00: Info: jura.db: Opened database at C:\Users\Sato\AppData\Roaming\Adobe\CoreSync\0f5945a56aec532c170d3d5e9f250d8b.db (Database.cpp.jura::Database::Database.79)

20170725-151844.056: t=1b00: Info: jura.db.verification: Database Integrity Verification Started (DatabaseVerifier.cpp.jura::DatabaseVerifier::verifyIntegrity.345)

20170725-151844.058: t=22e0: Info: [livetype] onAddHeaders (id=longpoll)

20170725-151844.062: t=1b00: Info: jura.db.verification: Database Integrity Verification Succeeded (DatabaseVerifier.cpp.jura::DatabaseVerifier::verifyIntegrity.360)

20170725-151844.064: t=1b00: CJournalDB::migrateDatabaseIfNeeded: schema out of date: is 0 needs to be 38

20170725-151844.066: t=1b00: Migration: 'No-op: 1: ;' performed successfully.

20170725-151844.066: t=1b00: Migration: 'No-op: 2: ;' performed successfully.

20170725-151844.066: t=1b00: Migration: 'No-op: 3: ;' performed successfully.

20170725-151844.066: t=1b00: Migration: 'No-op: 4: ;' performed successfully.

20170725-151844.066: t=1b00: Migration: 'No-op: 5: ;' performed successfully.

20170725-151844.066: t=1b00: Migration: 'No-op: 6: ;' performed successfully.

20170725-151844.066: t=1b00: Migration: 'No-op: 7: ;' performed successfully.

20170725-151844.066: t=1b00: Migration: 'No-op: 8: ;' performed successfully.

20170725-151844.066: t=1b00: Migration: 'No-op: 9: ;' performed successfully.

20170725-151844.066: t=1b00: Migration: 'No-op: 10: ;' performed successfully.

20170725-151844.066: t=1b00: Migration: 'No-op: 11: ;' performed successfully.

20170725-151844.066: t=1b00: Migration: 'No-op: 12: ;' performed successfully.

20170725-151844.068: t=1b00: Migration: 'Create settings: 13: CREATE TABLE IF NOT EXISTS settings (name STRING not NULL primary key, value STRING, UNIQUE(name) )' performed successfully.

20170725-151844.070: t=1b00: Migration: 'Dr-op: 14: DROP TABLE IF EXISTS journal;DROP TABLE IF EXISTS pending_requests;DROP TABLE IF EXISTS last_synced;DROP TABLE IF EXISTS errors;' performed successfully.

20170725-151844.076: t=1b00: Migration: 'Recreate schema version 14 for people who didn't have it already: 15: CREATE TABLE IF NOT EXISTS journal(f_path TEXT not NULL, f_name TEXT not NULL, f_size INTEGER default 0, f_mtime INTEGER not NULL, f_ctime INTEGER not NULL, f_attr INTEGER, etag TEXT, md5 TEXT, ev_time INTEGER not NULL, ev_type INTEGER, request_id TEXT, item_id TEXT not NULL, region_url TEXT, is_our_txn INTEGER default 0, CHECK( f_name <> '' and not instr(f_name, '/')) );' performed successfully.

20170725-151844.078: t=1b00: Migration: 'Recreate schema version 14 for people who didn't have it already: 16: CREATE TABLE IF NOT EXISTS pending_requests (item_id TEXT, f_path TEXT not NULL, f_name TEXT not NULL, request_id TEXT not NULL, ev_type INTEGER not NULL, is_error INTEGER default 0, error_reason TEXT, created INTEGER not NULL, UNIQUE(f_path, f_name, request_id));' performed successfully.

20170725-151844.080: t=1b00: Migration: 'Recreate schema version 14 for people who didn't have it already: 17: CREATE TABLE IF NOT EXISTS last_synced(f_path TEXT not NULL, f_name TEXT not NULL, f_size INTEGER default 0, f_mtime INTEGER not NULL, f_ctime INTEGER not NULL, f_attr INTEGER, etag TEXT, md5 TEXT, true_name TEXT not NULL, UNIQUE(f_path, f_name), CHECK( f_name <> '' and not instr(f_name, '/')));' performed successfully.

20170725-151844.080: t=1b00: Migration: 'Recreate schema version 14 for people who didn't have it already: 18: CREATE TABLE IF NOT EXISTS errors(err_url TEXT not NULL, err_path TEXT, err_time DATE DEFAULT CURRENT_TIMESTAMP, err_type INTEGER not NULL, err_code INTEGER, err_str TEXT, CHECK( err_url <> '' ));' performed successfully.

20170725-151844.084: t=1b00: Migration: 'Recreate schema version 14 for people who didn't have it already: index 1: 19: CREATE INDEX IF NOT EXISTS journal_path ON journal (f_path);' performed successfully.

20170725-151844.084: t=1b00: Migration: 'Recreate schema version 14 for people who didn't have it already: index 2: 20: CREATE INDEX IF NOT EXISTS journal_path_and_name ON journal (f_path, f_name);' performed successfully.

20170725-151844.084: t=1b00: Migration: 'Recreate schema version 14 for people who didn't have it already: index 3: 21: CREATE INDEX IF NOT EXISTS last_synced_path_and_name ON last_synced (f_path, f_name);' performed successfully.

20170725-151844.088: t=1b00: Migration: 'Add job_name to schema: 22: ALTER TABLE last_synced ADD COLUMN job_name TEXT;' performed successfully.

20170725-151844.088: t=1b00: Migration: 'Set job_name to schema: 23: UPDATE last_synced SET job_name="creativecloudfiles"' performed successfully.

20170725-151844.091: t=1b00: Migration: 'Add err_type column to pending_requests: 24: ALTER TABLE pending_requests ADD err_type INTEGER NOT NULL DEFAULT 0' performed successfully.

20170725-151844.093: t=1b00: Migration: 'Add err_code column to pending_requests: 25: ALTER TABLE pending_requests ADD err_code INTEGER NOT NULL DEFAULT 0' performed successfully.

20170725-151844.093: t=1b00: Migration: 'Set err_type and err_code for existing error entries: 26: UPDATE pending_requests SET err_type=5, err_code=4 WHERE is_error=1' performed successfully.

20170725-151844.095: t=1b00: Migration: 'last_synced table path mapping change (local fs path -> full server path mapping): 27' performed successfully.

20170725-151844.095: t=1b00: Migration: 'Delete rows from last_synced table written by earlier sync settings job: 28: DELETE from last_synced WHERE job_name!='creativecloudfiles'' performed successfully.

20170725-151844.097: t=1b00: Migration: 'Create new_settings table with correct datatypes: 29: CREATE TABLE new_settings (name TEXT NOT NULL PRIMARY KEY, value TEXT)' performed successfully.

20170725-151844.097: t=1b00: Migration: 'Copy data from settings to new_settings: 30: INSERT INTO new_settings SELECT CAST(name AS TEXT), CAST(value AS TEXT) FROM settings' performed successfully.

20170725-151844.103: t=1b00: Migration: 'Delete settings table: 31: DROP TABLE settings' performed successfully.

20170725-151844.103: t=1b00: Migration: 'Reanme new_settings to settings: 32: ALTER TABLE new_settings RENAME TO settings' performed successfully.

20170725-151844.107: t=1b00: Migration: 'Add file_id_left column to last_synced: 33: ALTER TABLE last_synced ADD COLUMN file_id_left TEXT NOT NULL DEFAULT ''' performed successfully.

20170725-151844.109: t=1b00: Migration: 'Add file_id_right column to last_synced: 34: ALTER TABLE last_synced ADD COLUMN file_id_right TEXT NOT NULL DEFAULT ''' performed successfully.

20170725-151844.109: t=1b00: Migration: 'Create index on file_id_left column of last_synced: 35: CREATE INDEX last_synced_file_id_left ON last_synced (file_id_left)' performed successfully.

20170725-151844.111: t=1b00: Migration: 'Create index on file_id_right column of last_synced: 36: CREATE INDEX last_synced_file_id_right ON last_synced (file_id_right)' performed successfully.

20170725-151844.113: t=1b00: Migration: 'Create dcxpathmap: 37: CREATE TABLE IF NOT EXISTS dcxpathmap (path STRING not NULL primary key, record_id STRING, file_id STRING, UNIQUE(path) )' performed successfully.

20170725-151844.115: t=1b00: Migration: 'Update journal to change f_attr of DCX files after enabling DCX functionality to CoreSync: 38: UPDATE journal SET f_attr=(f_attr & -17) | 128 where (f_path='/files' or f_path LIKE '/files/%') and f_attr & 262160 == 262160' performed successfully.

20170725-151844.135: t=1b00: CJournalDB::performDatabaseMigration: migrations complete

20170725-151844.137: t=1b00: Info: jura.db.verification: Database Integrity Verification Started (DatabaseVerifier.cpp.jura::DatabaseVerifier::verifyIntegrity.345)

20170725-151844.144: t=1b00: Info: jura.db.verification: Database Integrity Verification Succeeded (DatabaseVerifier.cpp.jura::DatabaseVerifier::verifyIntegrity.360)

20170725-151844.145: t=1b00: Info: jura.db.verification: Database Schema Verification Started (DatabaseVerifier.cpp.jura::DatabaseVerifier::verifySchema.370)

20170725-151844.147: t=1b00: Info: jura.db.verification: Database Schema Verification Succeeded (DatabaseVerifier.cpp.jura::DatabaseVerifier::verifySchema.412)

20170725-151844.147: t=1b00: Info: SyncService: GetConnection: created 7CFEA3D4572D5D1B7F000101@AdobeID at acsl://scss.adobesc.com (SyncSvcAccount.cpp.sibcrux::SyncSvc::SyncSvcAccount::GetConnection.643)

20170725-151844.147: t=1b00: Info: mon: Notifying changeMonitor status disabled+disabled for changeMonitor 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries (ChangeMonitorController.cpp.musync::ChangeMonitorControllerImpl::setState.558)

20170725-151844.149: t=1b00: Info: mon: End Creating 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries (ChangeMonitorController.cpp.musync::ChangeMonitorControllerImpl::createHandler.256)

20170725-151844.155: t=16ac: Info: ipc: Sending success sync.out.response.changemonitor.create 7CFEA3D4572D5D1B7F000101@AdobeID 48c12e39-4206-4931-b345-f4c938de8858 >> LIBS (IpcController.cpp.musync::IpcControllerImpl::LogHelper::sendResponse.157)

20170725-151844.164: t=2e98: Info: ipc: Receiving sync.in.request.changemonitor.enable 7CFEA3D4572D5D1B7F000101@AdobeID ae85ef9c-35df-4d49-9be8-ca98e001a021 << LIBS (IpcController.cpp.musync::IpcControllerImpl::LogHelper::receiveMessage.152)

20170725-151844.178: t=1b00: Info: mon: Begin Enabling 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries (ChangeMonitorController.cpp.musync::ChangeMonitorControllerImpl::enableHandler.293)

20170725-151844.180: t=1b00: Info: mon: Notifying changeMonitor status stopped+enabled for changeMonitor 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries (ChangeMonitorController.cpp.musync::ChangeMonitorControllerImpl::setState.558)

20170725-151844.182: t=1b00: Info: RetryPolicy: Backoff RESET: 30 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries (SyncRetryPolicy.cpp.sibcrux::SyncRetryPolicy::ResetBackOff.116)

20170725-151844.182: t=1b00: Info: mon: Begin Start 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries (ChangeMonitorController.cpp.musync::ChangeMonitorControllerImpl::startHandler.407)

20170725-151844.184: t=1b00: Info: mon: Starting 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries (ChangeMonitorController.cpp.musync::ChangeMonitorControllerImpl::startHandler.423)

20170725-151844.197: t=1b00: Info: ACSL.Eng: HealthCheck: Making call to discovery (ACSLEng.cpp.AdobeACSL::ACSLEng::HealthCheck.544)

20170725-151845.105: t=3034: Warning: skye: Unrecognized limit: {maxAssetsPerCollection: 25000} (DiscoveryParser.cpp.`anonymous-namespace'::ConfigChildParser::onUnsignedInteger.122)

20170725-151845.105: t=3034: Warning: skye: Unrecognized limit: {maxSubCollectionsPerCollection: 25000} (DiscoveryParser.cpp.`anonymous-namespace'::ConfigChildParser::onUnsignedInteger.122)

20170725-151845.105: t=1b00: Info: mon: Notifying changeMonitor status active+starting for changeMonitor 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries (ChangeMonitorController.cpp.musync::ChangeMonitorControllerImpl::setState.558)

20170725-151845.106: t=1b00: Info: mon: End Start 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries (ChangeMonitorController.cpp.musync::ChangeMonitorControllerImpl::startHandler.407)

20170725-151845.106: t=1b00: Info: mon: End Enabling 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries (ChangeMonitorController.cpp.musync::ChangeMonitorControllerImpl::enableHandler.293)

20170725-151845.106: t=33e8: Info: journal: Begin Adding journal monitor 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries.journalmonitor (JournalMonitorConnector.cpp.musync::JournalMonitorConnectorImpl::startHandler.146)

20170725-151845.106: t=33e8: Info: SyncService: AddJournalMonitor: adding journal monitor for 7CFEA3D4572D5D1B7F000101@AdobeID at acsl://scss.adobesc.com, lp=00000000, mon=067E325C, ref=0 (SyncSvcAccount.cpp.sibcrux::SyncSvc::SyncServiceConnection::AddJournalMonitor.173)

20170725-151845.106: t=33e8: Info: SyncService: AddJournalMonitor: starting long poll for 7CFEA3D4572D5D1B7F000101@AdobeID at acsl://scss.adobesc.com lp=076C5970, ref=1 (SyncSvcAccount.cpp.sibcrux::SyncSvc::SyncServiceConnection::AddJournalMonitor.210)

20170725-151845.106: t=16ac: Info: ipc: Sending success sync.out.response.changemonitor.enable 7CFEA3D4572D5D1B7F000101@AdobeID ae85ef9c-35df-4d49-9be8-ca98e001a021 >> LIBS (IpcController.cpp.musync::IpcControllerImpl::LogHelper::sendResponse.157)

20170725-151845.108: t=2e98: Info: ipc: Receiving sync.in.request.observer.create 25697325-ca90-4ca5-a9a5-824af41cf065 << LIBS

<?xml version="1.0" encoding="utf-8"?>

<filterchangemonitor>cclibraries</filterchangemonitor>

<type>sync.in.request.observer.create</type>

</message>

(IpcController.cpp.musync::IpcControllerImpl::LogHelper::receiveMessage.152)

20170725-151845.109: t=33e8: Fetching FULL Journal directly...

20170725-151845.110: t=33e8: Info: Dcx.DcxHTTPAbstraction: DcxHTTPSession::setImsAccessToken (DcxHTTPSession.cpp.AdobeDCX::DcxHTTPSession::setImsAccessToken.90)

20170725-151845.110: t=33cc: Info: ipc: Sending success sync.out.response.observer.create 25697325-ca90-4ca5-a9a5-824af41cf065 >> LIBS

<?xml version="1.0" encoding="utf-8"?>

<status>success</status>

<type>sync.out.response.observer.create</type>

</message>

(IpcController.cpp.musync::IpcControllerImpl::LogHelper::sendResponse.157)

20170725-151845.564: t=3034: Warning: skye: Unrecognized limit: {maxAssetsPerCollection: 25000} (DiscoveryParser.cpp.`anonymous-namespace'::ConfigChildParser::onUnsignedInteger.122)

20170725-151845.565: t=3034: Warning: skye: Unrecognized limit: {maxSubCollectionsPerCollection: 25000} (DiscoveryParser.cpp.`anonymous-namespace'::ConfigChildParser::onUnsignedInteger.122)

20170725-151846.066: t=2fcc: Warning: skye: Unrecognized class root (JournalParser.cpp.skye::sync_service::`anonymous-namespace'::CollectionParser::onString.629)

20170725-151846.068: t=2fcc: Info: ACSL: Received 36 journal entries in user full listing (LoggingJournalParserCallbacks.cpp.AdobeACSL::LoggingJournalParserCallbacks::onEnd.45)

20170725-151846.070: t=33e8: Converted 35 entries...

20170725-151846.073: t=33e8: ProcessJournalEvents: cleaning up journal: full listing received

20170725-151846.075: t=33e8: Info: mon: Service providing full listing for 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries (ChangeMonitorJournalMonitor.cpp.musync::ChangeMonitorJournalMonitorImpl::detectFullListing.163)

20170725-151846.075: t=1b00: Info: mon: Begin status success.full_listing Full Journal received in long poll for 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries (ChangeMonitorController.cpp.musync::ChangeMonitorControllerImpl::handleJournalStatusHandler.608)

20170725-151846.075: t=33e8: Info: mon: Notifying begin full listing for 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries (ChangeMonitorJournalMonitor.cpp.musync::ChangeMonitorJournalMonitorImpl::notifyBeginFullListing.220)

20170725-151846.075: t=1b00: Info: mon: Notifying changeMonitor status active+normal for changeMonitor 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries (ChangeMonitorController.cpp.musync::ChangeMonitorControllerImpl::setState.558)

20170725-151846.075: t=1b00: Info: mon: End status success.full_listing Full Journal received in long poll for 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries (ChangeMonitorController.cpp.musync::ChangeMonitorControllerImpl::handleJournalStatusHandler.608)

20170725-151846.076: t=33cc: Info: ipc: Sending sync.out.notify.changemonitor.status 7CFEA3D4572D5D1B7F000101@AdobeID c4613347-fc25-4168-94e9-26de64f2e944 >> LIBS

<?xml version="1.0" encoding="utf-8"?>

<changemonitor>cclibraries</changemonitor>

<majorstate>active</majorstate>

<minorstate>normal</minorstate>

<type>sync.out.notify.changemonitor.status</type>

<userid>7CFEA3D4572D5D1B7F000101@AdobeID</userid>

</message>

(IpcController.cpp.musync::IpcControllerImpl::LogHelper::sendRequest.162)

20170725-151846.088: t=33e8: Added 35 entries...

20170725-151846.089: t=33e8: Info: ACSL.LongPoll: SetLPEntry - hooking cddeff73-6c0a-41e8-83aa-0877c2b743c9 (ACSLLongPoll.cpp.AdobeACSL::ACSLRemotePollInf::SetLPEntry.63)

20170725-151846.089: t=33e8: Info: mon: Notifying end full listing for 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries (ChangeMonitorJournalMonitor.cpp.musync::ChangeMonitorJournalMonitorImpl::notifyEndFullListing.227)

20170725-151846.089: t=1b00: Info: mon: Begin status success for 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries (ChangeMonitorController.cpp.musync::ChangeMonitorControllerImpl::handleJournalStatusHandler.608)

20170725-151846.089: t=1b00: Info: mon: End status success for 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries (ChangeMonitorController.cpp.musync::ChangeMonitorControllerImpl::handleJournalStatusHandler.608)

20170725-151846.089: t=2070: Info: ACSL.LongPoll: Begin Long poll handler running for 7CFEA3D4572D5D1B7F000101@AdobeID on https://scss.adobesc.com (ACSLSyncServerLongPoll.cpp.AdobeACSL::LongPollProcessor.166)

20170725-151846.089: t=33e8: Info: SyncService: AddJournalMonitor: started long poll lp=076C5970 rc=1 (SyncSvcAccount.cpp.sibcrux::SyncSvc::SyncServiceConnection::AddJournalMonitor.235)

20170725-151846.089: t=33e8: Info: journal: End Adding journal monitor 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries.journalmonitor (JournalMonitorConnector.cpp.musync::JournalMonitorConnectorImpl::startHandler.146)

20170725-151846.089: t=1b00: Info: mon: Begin status success for 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries (ChangeMonitorController.cpp.musync::ChangeMonitorControllerImpl::handleJournalStatusHandler.608)

20170725-151846.089: t=1b00: Info: mon: End status success for 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries (ChangeMonitorController.cpp.musync::ChangeMonitorControllerImpl::handleJournalStatusHandler.608)

20170725-151846.108: t=1b00: Info: mon: Sending batch of 23 path events for 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries (ChangeMonitorEventBatcher.cpp.musync::ChangeMonitorEventBatcherImpl::sendBatch.160)

20170725-151846.110: t=33cc: Info: ipc: Sending sync.out.notify.changemonitor.pathevent 7CFEA3D4572D5D1B7F000101@AdobeID 49338b18-3fd8-4136-a287-fbf7b536f259 >> LIBS (IpcController.cpp.musync::IpcControllerImpl::LogHelper::sendRequest.162)

20170725-151851.938: t=2070: Info: Dcx.DcxHTTPAbstraction: DcxHTTPSession::setImsAccessToken (DcxHTTPSession.cpp.AdobeDCX::DcxHTTPSession::setImsAccessToken.90)

20170725-151852.392: t=1b00: Info: mon: Begin status success for 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries (ChangeMonitorController.cpp.musync::ChangeMonitorControllerImpl::handleJournalStatusHandler.608)

20170725-151852.392: t=1b00: Info: mon: End status success for 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries (ChangeMonitorController.cpp.musync::ChangeMonitorControllerImpl::handleJournalStatusHandler.608)

20170725-151852.394: t=23e0: Info: ACSL: Received empty journal (LoggingJournalParserCallbacks.cpp.AdobeACSL::LoggingJournalParserCallbacks::onEnd.41)

20170725-151856.545: t=0648: Info: [livetype] onResponseHeaders (id=longpoll)

20170725-151856.546: t=22e0: Info: [livetype] onCompletion (id=longpoll)

20170725-151856.546: t=22e0: Info: [livetype] longpoll: entitlement file downloaded successfully

20170725-151856.546: t=32b0: Info: [livetype] longpoll: processing latest entitlement file

20170725-151856.547: t=32b0: Info: [livetype] longpoll: Sending long poll request to https://polka.typekit.com/subscribe?adobe_id=7CFEA3D4572D5D1B7F000101%40AdobeID&entitlement_state=a8...

20170725-151856.547: t=32b0: Info: [livetype] downloadToFile (id=longpoll) => 8

20170725-151856.547: t=32b0: Info: [livetype] synced fonts

20170725-151856.548: t=22e0: Info: [livetype] onAddParameters

20170725-151856.548: t=22e0: Info: [livetype] onSetTimeout

20170725-151856.548: t=22e0: Info: [livetype] longpoll: setting poll timeout to 1020

20170725-151856.554: t=22e0: Info: [livetype] onAddHeaders (id=longpoll)

20170725-151938.688: t=2070: Info: Dcx.DcxHTTPAbstraction: DcxHTTPSession::setImsAccessToken (DcxHTTPSession.cpp.AdobeDCX::DcxHTTPSession::setImsAccessToken.90)

20170725-151939.140: t=1b00: Info: mon: Begin status success for 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries (ChangeMonitorController.cpp.musync::ChangeMonitorControllerImpl::handleJournalStatusHandler.608)

20170725-151939.140: t=1b00: Info: mon: End status success for 7CFEA3D4572D5D1B7F000101@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries (ChangeMonitorController.cpp.musync::ChangeMonitorControllerImpl::handleJournalStatusHandler.608)

20170725-151939.142: t=1e3c: Info: ACSL: Received empty journal (LoggingJournalParserCallbacks.cpp.AdobeACSL::LoggingJournalParserCallbacks::onEnd.41)

Report · Jul 25, 2017

confirm that you can connect to the secure adobe servers.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Report · Jul 25, 2017

Hi kglad, really thanks for your reply. Yeap, I can connect to secure adobe.com.

I don´t know, maybe the Adobe servers might be unstable this week?

Jorge

Report · Jul 25, 2017

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

Report · Jul 26, 2017

Really thanks again kglad. I have just tried all the steps but unfortunately, the error persists. I think probably is a Windows 7 driver issue or something like that. An Adobe engineer just sent me a message and when we figure out how to solve it I will write the solution here. It will help more people who might have this similar problem in the future.

Jorge

Report · Jul 26, 2017

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Report · Aug 01, 2017

Hi there, I have been exchanging messages with an Adobe engineer and she figured out what is happening. If you are having the same issues as mine and have BitDefender anti-virus installed, disable its Shield and update the Creative Cloud. It´s supposed do work out. Now I am trying to keep the Shield enabled and be able to update the Cloud. For a while the solution is to disable the Shield whenever I have to access Assets on Creative Cloud.

Jorge

Report · Aug 08, 2017

I was having the same issue and disabling BitDefender Shield did in fact resolve the problem. Thanks a million for posting your solution Jorge!

Report · Aug 08, 2017

You´re welcome POH911. I believe lots of people are having this update issue because of BitDefender. If they find this post they will save a lot of time and energy.

Jorge

Updating Creative Cloud issue

1 Correct answer