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Upgrade Creative Cloud

New Here ,
Oct 23, 2022 Oct 23, 2022

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I upgraded my operating system (now MacOS 11.6.8) and can no longer use the CreativeCloud programs installed on my computer. When trying to uninstall them, I got the message that the uninstaller needed to be updated. I downloaded a more recent uninstaller and try to run it - "done with errors", no complete uninstallation. I still tried to install the most recent version of Create Cloud, but it gets stuck at 20 %. Does anyone have any suggestions? Thank you.

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Creative Cloud , Installation

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Community Expert ,
Oct 23, 2022 Oct 23, 2022

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can you rollback your os upgrade?

 

if yes, do so.  then 

 

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html


restart your computer (don't skip this)

 

then upgrade your os to the current 12.xx

 

install the cc desktop app and use it to install your cc programs.

 

if you can't rollback your os upgrade, can you upgrade to the current mac os?  

 

if yes, do so.  and then do the following:

 

if you can't, you can still try the following.  skip steps you're unable to do:

 

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html


restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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