Upgrading Lightroom software when one has moved country?

[heleng80895661]

I purchased Lightroom 5 when in Hong Kong but now live in Malaysia and want to upgrade to Lightroom 6. I have followed instructions in the forums but I have 2 issues which seem insurmountable: (1) I have to specify my location is Hong Kong although it is not. The system will not let me proceed unless I click on Hong Kong as the Region.  And (2) if I say I am in Hong Kong and can therefore proceed to the check out, I get stuck when I update my credit card details.  It insists my country is Hong Kong, which is not the country on the credit card and therefore I cannot purchase the upgrade. Help please?

[khatwani]

Moving this thread to :Downloading, Installing, Setting Up

[Sheena Kaul]

Hi,

Generally the billing country and the country of the credit card need to be same.

Please Contact Customer Care to get the issue fixed.

Regards,

Sheena

[heleng80895661]

Thanks Sheena, but I've gone through all the options several times and still cannot proceed to checkout because 'The account was registered for a different country.' The billing country and the country of the credit card are the same (i.e., Malaysia), but that I cannot get passed this first hurdle unless I pretend to be in Hong Kong.  But if I pretend to be in Hong Kong, then the system won't let my credit card address be Malaysia.  I have changed my Adobe ID from 'Hong Kong' to 'Southeast Asia', but that does not help as I still cannot proceed to checkout. I will try again in the New Year when I have more time.

[Sheena Kaul]

Sure.