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Using a code to prolongue the subscription did not work

Community Beginner ,
Apr 15, 2023 Apr 15, 2023

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I redeemed a code for the prolonguation of my creative photo subscription. It took the code but did not give me the licence. When I enter the code again it says: " code has already been used". What can I do?

I will now try to use a second code I still have, however I want the subscription time for code 1 as well...

Thanks for help.

Kind regards 

John

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correct answers 1 Correct answer

Community Beginner , Apr 16, 2023 Apr 16, 2023

Ah, okay. It seems it only took some time to go through the systems. The codes are redeemed. problem solved.

So if anyone else encounters the problem. Be more patient than I was.

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Community Beginner ,
Apr 15, 2023 Apr 15, 2023

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Great., It took the second code as well and said: "subscription sucessfully activated"- however I cannot acces the applications...

Thanks for help.

Kind regards 

John

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Community Beginner ,
Apr 16, 2023 Apr 16, 2023

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Ah, okay. It seems it only took some time to go through the systems. The codes are redeemed. problem solved.

So if anyone else encounters the problem. Be more patient than I was.

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Community Expert ,
Apr 16, 2023 Apr 16, 2023

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thanks for the update, @John29427219n9p2 

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Community Expert ,
Apr 16, 2023 Apr 16, 2023

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A watched kettle never boils.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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