we've encountered the following issues - installer failed to initialize please download adobe support advisor to detect problems

Report · Dec 13, 2015

Hi, my friend offered me an old version of photoshop for my new macbook he tried to install it but all i am getting is the above error, he then gave it back and has promptly left Uni for christmas i now have nothing to work on!! i tried re downloading application manager as advised on a forum but when trying to install that i get the same error, i have no idea what he has done!!??

martin

Report · Dec 13, 2015

Moving this thread to :Downloading, Installing, Setting Up

Report · Dec 13, 2015

Please refer below link :

I have cs6 master suite installed on my mac After Effects is now corrupt - I tried to reinstall.

Report · Dec 13, 2015

if the link above doesn't help:

start at the top and work your way down applying applicable fixes until your problem is resolved.

if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

if, your error is:

"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."

first, rename OOBE Folder to OOBE.old.

to find OOBE:

64 bit win OS: Program Files x86\Common Files\Adobe\OOBE

32 bit win OS: Program Files \Common Files\Adobe\OOBE

mac os: HD>library>application support>adobe>caps

mac os: USER>library>application support>adobe>OOB

if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

if you're using a dvd to install:

copy the disc contents to a desktop directory and install from that directory.

if you're using a mac:

1. Try to Create a new user account in Mac with Administrator Priviledges.

2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them

3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.

4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.

5. Start the installation again.

if everything applicable above fails, check your installation logs:

http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html