When Creativ Colud is trying to install any programm the loading bar stops at 42% also if i am waiting some hours the loading bar remains at 42%

[Moe_gurke]

When Creativ Colud is trying to install any program the loading bar stops at 42% also if i am waiting some hours the loading bar remains at 42%

I tried to deinstall the creativ cloud and install it again but this doesn´t help.

Can someone help me ? pls

Sry for my bad english I am german. I hope you could understand me

[Cari Jansen]

It could be that previous installs or your system is causing an error.  See if running the Adobe CC Cleaner Tool application on your system and running a fresh install fixes the issue.

• Start by restarting your computer, don't launch any applications, if applications automatically launch quit them all. This includes the Creative Cloud desktop application.
• To quit out of the Creative Cloud desktop application - refer to the following link: Creative Cloud for desktop FAQ
• You are now ready to run the CC Cleaner Tool – See the following page for information: Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6‌

If that doesn't work let us know and also provide a bit of information about the system you are using. For example are you on a Mac or  PC, what operating system version (e.g. Windows 8.1, or OSX 10.10 etc). So we can review possible system related issues.

[Mylenium]

Refer to EX11 for a possible explanation:

Creative Cloud Error Codes (WIP) | Mylenium's Error Code Database

Mylenium

[Sheena Kaul]

Hi moe,

Please refer to the thread below where this issue has been discussed:

Re: creative cloud hangs at 42%

Regards,

Sheena