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Why do I keep getting a P1 error code when installing Illustrator on Windows

New Here ,
Nov 11, 2016 Nov 11, 2016

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Trying to install Illustrator trial on Windows machine but keep getting P1 error each time. I've ran Adobe Cleaner tool multiple times, have rebooted and disabled mcafee. I am also an administrator on this machine. Please advise. Thanks

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Creative Cloud

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Adobe Employee ,
Nov 11, 2016 Nov 11, 2016

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Hi Richardd50742438,

Kindly share the complete error message or a screen shot of the error message with us. See,FAQ: How do I capture and post a screen shot or video?

In the mean while kindly refer to Troubleshoot Adobe Creative Cloud install issues with log files.

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New Here ,
Nov 11, 2016 Nov 11, 2016

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Screen Shot 2016-11-11 at 3.46.45 PM.png

I get this error each time I install a new copy of illustrator. There are no program in add/remove programs as this is the first time I'm installing this application.

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New Here ,
Nov 20, 2016 Nov 20, 2016

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i have subscription - i can't install it either getting Error code P1

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