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why does CreativeCloud show incompatible updates?

New Here ,
Sep 22, 2022 Sep 22, 2022

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why does CreativeCloud show incompatible updates? just show the compatible ones

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Community Expert ,
Sep 22, 2022 Sep 22, 2022

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it shouldn't, and generally doesn't.

 

you can reset it to see if that helps.

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New Here ,
Sep 24, 2022 Sep 24, 2022

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it always shows incompatible updates, this machine is running an older macOS, 10.13.6

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Community Expert ,
Sep 24, 2022 Sep 24, 2022

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reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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