Why don't your download links work??

[Guest]

I have tried numerous times to download the free trial for Robohelp on your site under either the download link at  http://www.adobe.com/cfusion/tdrc/index.cfm?product=robohelp&loc=en_us or under the link or "2 ways to try" and niether works, at all, ever. I keep getting error messages that the links do not work. My computer is brand new and hasn't had difficulties downloading any other products at all.

This trial, of Robohelp 8 or 9, is essential for my studies as a Technical Writer. If you could send me the WORKING download link, I will have the opportunity to test it out before purchasing it for professional use. If not, I will have to find another, more reliable product. My ussername is Pixar79 - please send  the link to my email address.

[Jeffrey_A_Wright]

Have you tried using a different web browser?

[Guest]

Yes, I tried that but the only thing that happens when trying to download

the Robohelp trials is I get this message:

This page may be accessed at Is temporarily down, or transferred to a new

web address permanently.

Can't you send me a different link to download it from or something else? I

really need this trial and have spent more than 3 hours exhausting all

options. I need real help or answers here.

[Jeffrey_A_Wright]

You will be given an option to initiate a direct download when you click the download button.  Beyond that I would recommend trying the steps listed in http://helpx.adobe.com/tech-comm-suite/kb/troubleshoot-akamai-download-manager-3.html.  If you still run into difficulty then you may want to check the settings for your host file per Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.  Finally if that fails please try an alternate Internet connection.

[Guest]

That direct download leads me to an error message, one that I sent to you

in my previous email, which does not show up on the second linnk you sent

me below. You are sending me in circles. Give me real help.

[Guest]

For further proof that the problem does not lie with my computer, browser,

or anything else on my part, I just got this message after selecting

English and then clicking on the dowload button next to Robohelp 9 on the

link

http://www.adobe.com/cfusion/tdrc/index.cfm?loc=en_us&product=robohelp&promoid=DJDVH

;

Web page Made too many references. Perhaps clearing cookies for this site or

cookiesof any third party to resolve the problem. If not, there may

be a server

configuration issueand not a problem on your computer.

Here are some suggestions:

Reload this web page later.

Information about this issue.

[Jeffrey_A_Wright]

Pixar79 I was able to download Robohelp successfully.  I would recommend working directly with our support team.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.