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1

Why is it so hard to find the download link for the Creative Cloud desktop app?

Community Beginner ,
Jun 19, 2014 Jun 19, 2014

So - I have a subscription and I needed to move the location where the files were on my computer. The easiest path is to uninstall and reinstall. So I used the Adobe uninstaller tool (which, even though I told it to uninstall everything, does not uninstall everything). Then I rebooted. All Adobe CS creative cloud desktop apps are gone. I log into my Adobe account online, and the only thing I can find are downloads for downloading "trials" of the adobe apps - this is whilst being logged in. And to download the trial it starts to ask me questions about how I will use it etc. so I didn't bother.

When I go to the page that has what ostensibly looks like it will lead to the Adobe creative suite downloader/desktop tool, it takes me to the list of ALL adobe desktop app "trials".

I finally found it by hunting around in the help screens and Google for five minutes, but it's still obnoxious that there is no link to directly download the Creative Cloud desktop app here, which is where it sends you:

http://www.adobe.com/creativecloud/catalog/desktop.html

Instead all you see are a bunch of "Trial versions", even though these are included with the adobe creative cloud subscription.

So I don't really have a question, more of a rant at the stupidity of the way this is set up. When I'm logged in, I should be able to access the downloads, or at least the tool that lets me download the downloads, without spending time hunting around for it. It's ridiculous that it's not set up that way currently.

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Creative Cloud
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correct answers 1 Correct answer

Adobe Employee , Jun 19, 2014 Jun 19, 2014

Theoricus and Robinlamkie you can also download the Creative Cloud Desktop application at Creative Cloud Help | Creative Cloud for desktop

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Community Beginner ,
Jun 19, 2014 Jun 19, 2014

Same with me here is the link I found and used

https://creative.adobe.com/products/download/creative-cloud?version=2.0

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Adobe Employee ,
Jun 19, 2014 Jun 19, 2014

Theoricus and Robinlamkie you can also download the Creative Cloud Desktop application at Creative Cloud Help | Creative Cloud for desktop

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Community Beginner ,
Jun 19, 2014 Jun 19, 2014

I found the link, it's just not anywhere obvious or easily accessible 😮

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Adobe Employee ,
Jun 20, 2014 Jun 20, 2014

Thank you for the feedback Theoricus.  I will certainly pass it on.

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New Here ,
Jan 20, 2017 Jan 20, 2017
LATEST

I'm just going to go ahead and bump this thread even though it's old because it's still a problem. Take a leaf out of Dropbox's book and if a user is logged in on the website just put a little menu item under the user account menu like so:

Capture.JPG

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