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Why is my Creative Cloud installation window not working?

Participant ,
Dec 27, 2015 Dec 27, 2015

My Creative Cloud installation window looks like this (see below) & isn't downloading new app versions. I called Adobe a couple of weeks ago on this, but now my case is closed. They had me go through a script and eliminate certain coding. I don't remember where that was. How can I fix this and why does my app installer revert to this?

Screen Shot 2015-12-27 at 10.50.03 PM.png

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