Why is the Customer Care Chat so useless?

[joeys79618311]

This is the second time I have contacted customer care via chat. And it is the second time that they have been completely useless in helping me with my issue. I love wasting my time with people that either don't understand the question or have no knowledge on how to answer my question. I could literally stop a random person on the street for my help with my Adobe account and products and get the same result as the customer service chat. But at-least the random person would be able to tell me they can't help much quicker then the chat.

After reading numerous other posts on the forum I decided to add my complaint to the list. I know that this is a futile hope that Adobe might see they are failing their customers, but I feel the need to express my dissatisfaction with Adobe's obvious lack of respect for paying customers.

[pierreh80104776]

The only real solution is to quit Adobe. That's the only way they will understand. At Design shows Adobe is the main joke for at least 2 or 3 years, they know but they don't care!

[Nancy OShea]

joeys79618311  wrote

This is the second time I have contacted customer care via chat. And it is the second time that they have been completely useless in helping me with my issue.

I don't know what the nature of your problem is.  But do not get into a dialogue with the artificial intelligence chat bot.  Type Agent followed by Enter.  Wait for a human to join the session.   If necessary, ask for a supervisor.

Keep in mind that Customer Care is mainly for billing and activation issues.  They don't  teach people how ot use the products.  If you have a product question, go to the respective product forum where the experts there will be happy to assist you.

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