• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Why won't Creative Cloud open on my Windows 7 (64-bit) computer?

New Here ,
Oct 29, 2014 Oct 29, 2014

Copy link to clipboard

Copied

Other issues: Creative Cloud does not appear in Programs and Features.

I have tried to install a new version of Creative Cloud but the set up fails half-way through in the midst of downloading with the message "Creative Cloud Set-up has stopped working."

Thanks for your assistance in advance! 

TOPICS
Creative Cloud

Views

375

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guide ,
Oct 29, 2014 Oct 29, 2014

Copy link to clipboard

Copied

Hi,

Delete OOBE folder in:

[System drive]:\Users\[user name]\AppData\Local\Adobe\

Reinstall CC desktop from :

Free Creative Cloud | Download Adobe Creative Cloud free trial

Regards,

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 31, 2014 Oct 31, 2014

Copy link to clipboard

Copied

When I try and re-install CC desktop I get a notification that says "Installer has stopped working..." and then it closes.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 04, 2014 Nov 04, 2014

Copy link to clipboard

Copied

LATEST

KyleLolololol please try utilizing the steps listed in Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html to reinstall the Creative Cloud Desktop application.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines