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Will I lose my work if I uninstall Creative Cloud?

New Here ,
Sep 27, 2017 Sep 27, 2017

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Hello Forum,

I would like to download some new fonts. I think I need to do this via Creative Cloud App. I had uninstalled Creative Cloud earlier via my system's regular uninstall process (although I realize now I shouldn't have). Problem is, I try to download Creative Cloud again and it seems I need to use the Creative Cloud Uninstaller before I can reinstall Creative Cloud desktop app. I am worried that this will delete my work / files that I have created using Illustrator and InDesign. Can someone reassure me that this is not the case. Also, what is the best way to obtain new (preferably free) fonts?

Appreciatively,

Jen

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correct answers 1 Correct answer

Community Expert , Sep 27, 2017 Sep 27, 2017

you lose no files you created using cc when you uninstall cc.

for that error:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud

...

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Community Expert ,
Sep 27, 2017 Sep 27, 2017

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you lose no files you created using cc when you uninstall cc.

for that error:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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New Here ,
Sep 29, 2017 Sep 29, 2017

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Thanks so much for your help!

Creative Cloud is running once again!

Best,

Jennifer

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Community Expert ,
Sep 29, 2017 Sep 29, 2017

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you're welcome.

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New Here ,
Sep 30, 2017 Sep 30, 2017

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Hi I recently lost all my 2k photos in one shot after I tried to switch to SD card option. I am really super anxious right now as those are my clients work. I did not register any subscriptions as my trial was over. Now when I open the app again, I have 0 photos. None! Someone please help me!

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Community Expert ,
Sep 30, 2017 Sep 30, 2017

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no photos are deleted by adobe programs, adobe options, adobe installers or adobe uninstallers.

ask someone with computer expertise that can inspect your computer to check for your files.

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New Here ,
Sep 30, 2017 Sep 30, 2017

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But then I have 0 imports. My phone shows me nothing at all

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Community Expert ,
Sep 30, 2017 Sep 30, 2017

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ask someone with computer expertise that can inspect your computer to check for your files.

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New Here ,
May 12, 2023 May 12, 2023

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If I delete Adobe creative cloud will it just delete the work I did on the apps or more, also will the changes (when I install it) not do anything or completely change stuff?

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Community Expert ,
May 12, 2023 May 12, 2023

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LATEST

@Ellie2985446120xr 

 

no, your work/creations/edited files will not be removed by uninstalling and cleaning all adobe apps from your computer.



uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

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