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will not recognize password'

Guest
Sep 14, 2015 Sep 14, 2015

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I am trying to load my software and my password is not reconized?

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Community Expert ,
Sep 14, 2015 Sep 14, 2015

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We really need details:

Tips for effective posting

Title: Clearly describe the main problem in the title, but be brief. For example, "Photoshop Elements crashes on launch since updating to version 13" or "Output doesn’t look correct when sending PDF to Fiery RIP." (Titles such and “Help” or “Urgent” aren’t descriptive enough.)

Message body: Include details, such as:

  • Adobe software title and version (e.g., Premiere Pro CC 2014 v. 8.2)
  • Operating system (e.g., Windows 8.1 or Mac OS 10.8.6)
  • Relevant hardware (e.g., 4GB RAM or video card/driver version)
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Adobe Employee ,
Sep 14, 2015 Sep 14, 2015

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Moving this thread to Downloading, Installing, Setting Up

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Adobe Employee ,
Sep 14, 2015 Sep 14, 2015

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Could you please provide the screenshot of the error message while using the password. This will help us a lot with resolution.

Regards,

Anupriya Khare

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Adobe Employee ,
Sep 16, 2015 Sep 16, 2015

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Most likely your OS is asking permission to run the installation. This means that the password that is being requested is not one associated with Adobe, but should be the same one you use to log onto the computer.

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