Would Love to have an answer to this question (Photoshop CS6 on Mac OS 10.8.5)

[Marco14]

First issue: Every time I initialized Type Tool (starting a couple of days ago) PS would crash. Thought maybe file was too large, odd because I've worked on very large files before but, reduced image size. Bring up Type Tool ... crash. By now Adobe has at least 20 crash reports from my computer alone in the last 48 hours. This is one issue.

After reading the forums, realize Photoshop CC is a big upgrage to CS6 and figure I may as well download and install that. Download, fine. Install at 51% crash. Install failed; Error Code '15'. Hmmm. Please restart your computer says the message and try again. Do this 6 times (hour gone now), same result. Read more forums, follow Adobe online expert advice. Same result (another 30 minutes burned). Follow the link to Chat Support ...........

Get on Chat Support and explain my issue (maybe there's something I'm missing here). Please install Adobe App Advisor.exe ... This is a Mac I say. OOOOPS, please install .dmg. Install, update Adobe AIR. Give me control of your computer while you watch and I'll fix the issue. Watch for a few minutes, this person doesn't know Mac OS I see. Once he or she (not sure, doesn't matter) finds what they're looking for, makes copies of .log files. These offer no suggestion to the problem. Solution, make new folder to install Adobe software (?!) and change Permissions on every Adobe folder on my computer. Hmmm, this doesn't help either. Okay, now I must log out and log in as Root user. Okay, fiddle around in my machine as Root for a bit. More folder fiddling, more permission changing, turn off Firewall. Nope, no good either. Silence for about 7 minutes, no response from Tech Support, I'm about to log out of chat.

Feeling very uncomfortable as all security disabled and am in Root ...... Sorry, tech glitch couldn't reply to you. Let me look at one more thing.

Now told, sorry nothing I can do. I'll set you up for a phone call tomorrow, bye. End Chat abruptly. (2 1/2 hours later)

Go back to start Photoshop, there is work I can do that doesn't need Type Tool will at least try to recoup some of the time lost until I get a call tomorrow from Tech.

Next Problem ...... NONE OF MY ADOBE SOFTWARE WORKS AT ALL NOW! NOTHING WILL EVEN START UP!! Says I must re-install Application Manager. Do this 3 times!

Back on Chat and the person hangs up on me while transfering to another Tech ......................

I AM NOT A HAPPY CUSTOMER.

I've been using Photoshop and Illustrator since the 90's .. Never have I had issues like this with either the software or support. I'm very disappointed.

[Marco14]

Message when I try to start my Adobe Products: Illustrator CS6, InDesign CC, Lightroom CC, Dreamweaver CC, After Effects CS6::

Adobe Application Manager, required to run your product, is missing or damaged.

Please download a new copy of Adobe Application Manager from

http://www.adobe.com/go/applicationmanager.

Start AppMgr and it's running just fine.

[ProDesignTools]

Hi, I just googled the error message you posted...  This came up at the top.  Maybe the solutions posted here help you?

http://forums.adobe.com/thread/1281270

[Marco14]

Yeah I actually went through that post and did exactly what it said already, before contacting online Chat Support. No dice. Didn't fix the issue.

Thanks for trying though.