You take money from my account every month, but when i try to use Photoshop i get directed to paymethods

[nadjaa4316540]

You take money from my account every month, but when i try to use Photoshop i get directed to paymethods. i have already payed, and every month you take the money from my account, but I cant use it! I reprogrammed my computer and arter that this becamed a problem. No phone number, no email, been trying to reach you through chat in months! Never get through, no onea in the chat, been waiting for ever, and then it just pops up "Thank you for your chat, closed"

[Bob_Howes]

I'm afraid The Lounge is for general discussions among Adobe users--none of us have access to account information.  Your best bet would probably be a quick phone call to your nearest Adobe Customer Service number.

[John T Smith · Accepted solution]

Does your Cloud subscription properly show on your account page?

https://www.adobe.com/account.html for subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

.

If yes

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is an open forum, not Adobe support... you need Adobe staff to help

Adobe contact information - https://helpx.adobe.com/contact/support.html

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us"