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Adobe CC activated on one device but being seen as two devices in account

Community Beginner ,
Nov 24, 2018

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My account is showing that I have two devices activated, but they are the same computer.

I've not had this problem before, but I ran the CC updates a week ago and now it looks like some of my CC applications require a separate sign-in … and from within my account I can see that both my activations are being used by the same device…

I've tried deactivating BOTH from within my account… I open Photoshop for example and sign-in. I then open Acrobat and I'm asked to sign-in again… I can see in my account online that I have two devices activated, but they're the same Mac. Adobe has labelled one <iMac Pro on MAC> and the other <iMac Pro on OSX> … but they're the same computer … I'm not running boot camp or anything funny like that. It's just the regular Mac OS High Sierra, so I don't see explanation for this. I ran the updates from within the Adobe CC manager…

I tried contacting support via a chat, but I don't think the guy really quite understood that I was using the same device…

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

uninstall everything cc, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials

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Adobe CC activated on one device but being seen as two devices in account

Community Beginner ,
Nov 24, 2018

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My account is showing that I have two devices activated, but they are the same computer.

I've not had this problem before, but I ran the CC updates a week ago and now it looks like some of my CC applications require a separate sign-in … and from within my account I can see that both my activations are being used by the same device…

I've tried deactivating BOTH from within my account… I open Photoshop for example and sign-in. I then open Acrobat and I'm asked to sign-in again… I can see in my account online that I have two devices activated, but they're the same Mac. Adobe has labelled one <iMac Pro on MAC> and the other <iMac Pro on OSX> … but they're the same computer … I'm not running boot camp or anything funny like that. It's just the regular Mac OS High Sierra, so I don't see explanation for this. I ran the updates from within the Adobe CC manager…

I tried contacting support via a chat, but I don't think the guy really quite understood that I was using the same device…

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

uninstall everything cc, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials

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Creative Cloud

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Nov 24, 2018 1
Adobe Community Professional ,
Nov 24, 2018

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uninstall everything cc, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials

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Nov 24, 2018 0
Participant ,
Apr 08, 2020

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Didnt work for me. Each of my devices shows an activation for both the relevant device (iMac or Macbook Pro) but also when you reactivate them another one appears showing (in my case) the activation appended with MAC.

The activation date for the device appended with MAC also shows as a month earlier for some reason.

I have deactivated both MAC ones to see if they come back.

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Apr 08, 2020 1