Adobe creative cloud impossible de l'installer

Explorer ,
Apr 17, 2021 Apr 17, 2021

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Bonjour,

impossible d'installer Adobe creative cloud j'ai toujours ce message (voir fichier)

J'ai désinstallé tout les produits Adobe

Désactiver antivirus

mais impossible d'installer (je suis sous Windows 10)

Que faire ?

Merci de votre aide

MG

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File sync

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Adobe Community Professional ,
Apr 17, 2021 Apr 17, 2021

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https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

 

if that fails, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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Explorer ,
Apr 20, 2021 Apr 20, 2021

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merci pour ta réponse.

Problème résolu... réinstalle de Windows et tout est parfait !!!!

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Adobe Community Professional ,
Apr 20, 2021 Apr 20, 2021

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you're welcome.

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