Adobe creative suit 5 design premium Registration

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Nov 03, 2020

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Hi, I install a copy of this software on my desktop computer and also on my laptop, both of this devices needed to be clean and reinstall windows, when i install again a copy of my software and went to register the product it tolds me that i have my product register on 2 devices, it saids deregister this license on one of the machines and try again, now my question now is... if i wipe all computer and re installing on the same computer why is not allowing me? what I'm going to de register a copy of the two if it's not install on it it has been download but not running because of registration issue? i don't have a way how to de register this licenses, what should i do? throw almot 500.00 dollars to the garbage to buy another license? mine still good and it,s not running on none of the computers

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Adobe creative suit 5 design premium Registration

New Here ,
Nov 03, 2020

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Hi, I install a copy of this software on my desktop computer and also on my laptop, both of this devices needed to be clean and reinstall windows, when i install again a copy of my software and went to register the product it tolds me that i have my product register on 2 devices, it saids deregister this license on one of the machines and try again, now my question now is... if i wipe all computer and re installing on the same computer why is not allowing me? what I'm going to de register a copy of the two if it's not install on it it has been download but not running because of registration issue? i don't have a way how to de register this licenses, what should i do? throw almot 500.00 dollars to the garbage to buy another license? mine still good and it,s not running on none of the computers

TOPICS
Activation

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45

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Nov 03, 2020 0
Adobe Community Professional ,
Nov 03, 2020

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registration is irrelevant for installation.  the issue is activation.

 

you are allowed activation on, at most,  2 computers at any one time.  if you don't change computer hardware adobe won't recognize a different computer. but if you change hardware, eg install a new hard drive, that will look like a different computer.

 

using the same adobe id you used when purchasing/registering cs5 check your account to see which computer you want to deactivate, https://accounts.adobe.com

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Nov 03, 2020 0
Most Valuable Participant ,
Nov 03, 2020

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Wiping your hard drive to do a fresh Windows install does NOT deactivate your programs

You do that from inside the program BEFORE you uninstall or wipe the drive

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

 

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
Click here https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Nov 03, 2020 0
New Here ,
Nov 13, 2020

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Thank you

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Nov 13, 2020 0