Adobe photoshop elements 2018 The code you entered is invalid. Please try again.

[JudiOR]

The code you entered is invalid. Please try again.

I am getting this when I enter the redemption code. I have double, triple checked the code, and it doesn't work. Now what?

[Atul_Saini · Accepted solution]

Hi JudiOR,

As you have mentioned that when you enter the redemption code to activate Adobe Photoshop Elements 2018, it says serial number is invalid. I would like to inform you that if you have a redemption code then you have to first redeem it to obtain the serial number. I would request you to go through this link to get help regarding the redemption codes: - Help with redemption codes.

Once you have the serial number you may activate the application using the steps mentioned on this link: - Activate and deactivate Adobe products. 

If the issue still persists and it says the serial number is invalid, please try the steps mentioned in this link: - Error: "The serial number is not valid for this product" | Adobe Creative Suite.

Please update this discussion with the results so that we may assist you further.

Thanks,

Atul_Saini

[JudiOR]

I don't have a serial code. I get that after the redemption code. At least that is what the instructions in the box said.

[JudiOR]

I just went BACK to Walmart. I returned it, and got another one. I WATCHED her scan the second code. But STILL the product is not working. I would like to just email them. Anyone have contact information?

[Atul_Saini]

Hi JudiOR,

Sorry for the inconvenience that you had to go through with this code, I would request you to share the redemption code with me using the private message that I can check the details of the code and assist you further.

Thanks,

Atul_Saini