apps installing and then disappearing from the creative cloud

[patrizias]

Hello,

I hope someone can help me with that.

I had a previous version of the Creative Cloud on my laptop, I deleted it (from the Applications on the Mac) and installed a new one.

I signed with my Adobe ID, and it was fine. Then when I try to install the single apps, at first it downloads it and says that the installation was successful, but few seconds after the apps disappear from the list of the installed apps, I don't even have the time to open them.

I searched in the system and I can't launch the apps because they are in fact not installed.

I'm starting thinking that maybe I removed something I shouldn't have when deleting the previous version of the Creative Cloud.

Do you have ever experienced this problem? Can anyone tell me how can I solve this?

Thanks!

[kglad · Accepted solution]

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials